Erik Nelson Email & Phone Number
Senior Director of Customer Care Operations @ Chewy
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Erik Nelson Location
- Manzanita, OR, US
Erik Nelson Work
- 2022 -now Senior Director of Customer Care Operations @
- 2022 -2022 Regional Director of Customer Care Operations @
- 2021 -2022 Director of Customer Care Quality Assurance @
- 2018 -2021 Director of Customer Operations - Amazon Pharmacy @
- 2018 -2018 Prime Day Leader - Americas Customer Service @
- 2016 -2018 Operations Leader - Virtual Customer Service @
- 2014 -2016 Asia Regional Manager - Learning and Performance @
- 2012 -2014 Senior Manager - US Entertainment Media Operations @
- 2008 -2012 Senior Customer Support and Vendor Relationship Manager @
- 2006 -2008 Vendor Operations Manager @
- 2005 -2006 Learning and Development Program Manager @
- 2002 -2005 National Sales Trainer - Hewlett-Packard @
- 2000 -2002 Territory Sales Manager - Hewlett-Packard @
- 1998 -1999 Operations Manager @
Erik Nelson Education
- Southern Oregon University
Erik Nelson Skills
- Organizational Leadership
- Customer Experience
- Service Delivery Management
- Sales Management
- Contact Center Operations
- Vendor Relationships
- Vendor Management
- Key Performance Indicators
- Training & Development
- Contract Management
- Change Management
- Outsourcing
- Business Development
- Customer Engagement
- Program Management
- Strategy
- Management
- Customer Satisfaction
- BPO
- Employee Training
- E-commerce
- Service Delivery
- Leadership
- Sales
- Business Process
- Sales Operations
- Performance Management
- Business Strategy
- Direct Sales
- Cross-functional Team Leadership
- Contract Negotiation
- Call Centers
- Coaching
- Integration
- CRM
- Human Resources
- Team Management
- Business Process Improvement
- Process Improvement
- Retail
- Operations Management
- Product Management
- Team Building
- Training
- Multi-Cultural Team Leadership
- E Commerce
- Performance
- Training and Development
- Cross Functional Team Leadership
- Multi Cultural Team Leadership
Erik Nelson Summary
- Erik Nelson, based in Manzanita, OR, US, is currently a Senior Director of Customer Care Operations at Chewy. Erik Nelson brings experience from previous roles at Chewy and Amazon. Erik Nelson holds a Southern Oregon University. With a robust skill set that includes Organizational Leadership, Customer Experience, Service Delivery Management, Sales Management, Contact Center Operations and more. Erik Nelson has 2 emails and 4 mobile phone numbers on RocketReach.
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