Erik Nelson Email & Phone Number
Senior Director of Customer Care Operations @ Chewy
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Erik Nelson Location
- Manzanita, OR, US
Erik Nelson Work
- Senior Director of Customer Care Operations @ (May 2022 - Present)
- Regional Director of Customer Care Operations @ (February 2022 - May 2022)
- Director of Customer Care Quality Assurance @ (January 2021 - February 2022)
- Director of Customer Operations - Amazon Pharmacy @ (November 2018 - January 2021)
- Operations Leader - Virtual Customer Service @ (May 2016 - November 2018)
- Prime Day Leader - Americas Customer Service @ (April 2018 - August 2018)
- Asia Regional Group Leader - Learning and Performance @ (November 2014 - May 2016)
- Senior Manager - US Entertainment Media Operations @ (December 2012 - February 2014)
- Head of Customer Support and Vendor Relationship Management @ (May 2008 - June 2012)
- Vendor Operations Manager @ (October 2006 - May 2008)
- Learning and Development Program Manager @ (April 2005 - October 2006)
- National Sales Trainer - Hewlett-Packard @ (January 2002 - April 2005)
- Territory Sales Manager - Hewlett-Packard @ (April 2000 - January 2002)
- Operations Manager @ (January 1998 - September 1999)
Erik Nelson Education
- Southern Oregon University
- Harvard Business School
High Potentials Leadership Program
Erik Nelson Skills
- Organizational Leadership
- Customer Experience
- Service Delivery Management
- Sales Management
- Contact Center Operations
- Vendor Relationships
- Vendor Management
- Key Performance Indicators
- Training & Development
- Contract Management
- Change Management
- Outsourcing
- Business Development
- Customer Engagement
- Program Management
- Strategy
- Management
- Customer Satisfaction
- BPO
- Employee Training
- E-commerce
- Service Delivery
- Leadership
- Sales
- Business Process
- Sales Operations
- Performance Management
- Business Strategy
- Direct Sales
- Cross-functional Team Leadership
- Contract Negotiation
- Call Centers
- Coaching
- Integration
- CRM
- Human Resources
- Team Management
- Business Process Improvement
- Process Improvement
- Retail
- Operations Management
- Product Management
- Team Building
- Training
- Multi-Cultural Team Leadership
- E Commerce
- Performance
- Training and Development
- Cross Functional Team Leadership
- Multi Cultural Team Leadership
Erik Nelson Summary
- Erik Nelson, based in Manzanita, OR, US, is currently a Senior Director of Customer Care Operations at Chewy. Erik Nelson brings experience from previous roles at Chewy and Amazon. Erik Nelson holds a Southern Oregon University. With a robust skill set that includes Organizational Leadership, Customer Experience, Service Delivery Management, Sales Management, Contact Center Operations and more. Erik Nelson has 2 emails and 4 mobile phone numbers on RocketReach.
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