Ericka Walker Email & Phone Number
Director of Operations @ Cruise Planners HQ
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Ericka Walker Location
- Loxahatchee Groves, FL, US
Ericka Walker Work
- Director of Operations @ (June 2026 - Present)
- Care Team Manager @ (August 2025 - June 2026)
- Director Cruise Customer Care and Sales @ (January 2023 - January 2025)
- Director Of Back Office Admin- iCruise.com @ (December 2019 - February 2023)
- Client Services Manager @ (November 2017 - December 2019)
- Client Services Supervisor @ (November 2011 - November 2017)
- Client Service Representative @ (April 2004 - November 2011)
Ericka Walker Education
- Palm Beach State College
Cosmetology/Cosmetologist (General)
2001-2002 - Maria Carrillo High School 1996-2000
Ericka Walker Skills
- 8x8
- 8x8 Contact Center
- Administrative Assistance
- Auditing
- Build Strong Relationships
- Coaching
- Communication
- Coordinate Meetings
- Customer Experience
- Customer Experience Analysis
- Customer Satisfaction
- Customer Satisfaction (CSAT)
- Customer Service
- Customer Service Management
- Customer Success
- Customer Support
- Data Analysis
- Data Entry
- Event Management
- Event Planning
- Google Suite
- Interpersonal Skills
- Invoicing
- Key Performance Indicators
- Leadership
- Leadership Development
- Live vox
- Management
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- Miro Collaboration Platform
- Net Promoter Score
- Office Administration
- Office Software
- Operations Support
- Oral Communication
- Performance Analysis
- Phone Etiquette
- Post-Sales
- Power agent
- Presentations
- Problem Solving
- Process Improvement Projects
- Skilled Multi-tasker
- Smartsheet
- Social Media
- Spreadsheets
- Strategic Thinking
- Strategy Implementation
- Support Services
- Team Development
- Team Leadership
- Team Motivation
- Teamwork
- Time Management
- Training
- Ukg
- Voice of the Customer
- Webcruise
- wincruise
Ericka Walker Summary
- Ericka Walker, based in Loxahatchee Groves, FL, US, is currently a Director of Operations at Cruise Planners HQ. Ericka Walker brings experience from previous roles at Cruise Planners HQ, arrivia and WMPH Vacations. Ericka Walker holds a 2001 - 2002 Cosmetology/Cosmetologist in General @ Palm Beach State College. With a robust skill set that includes 8x8, 8x8 Contact Center, Administrative Assistance, Auditing, Build Strong Relationships and more. Ericka Walker has 1 emails and 1 mobile phone numbers on RocketReach.
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