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passed
2008Customer Service Training, Customer Retention Training, Customer Service Workshop (Managerial Comm.-COM 515, Communication Skills Training)
2007Managerial Comm.-COM 515, Communication Skills Training
2002Introduction to XML (Customer Service Training, Customer Retention Training, Customer Service Workshop)
2002UNIX: A Hands On Introduction (Introduction to XML)
2001Mittelstufe Pruefung, German (German)
1990-1991Bachelor of Arts, English/German (English/German)
1986-1990(UNIX: A Hands On Introduction)
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