Erick Trujillo Email
Internal Audit and Performance Manager @ Eleva CX
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Erick Trujillo Location
- Guatemala
Erick Trujillo Work
- Internal Audit and Performance Manager @ (April 2026 - Present)
- English Second Language Instructor @ (July 2019 - Present)
- Learning, Development and Operational Excellence Lead @ Xoom, A PayPal Service (January 2024 - October 2025)
- Learning and Development Lead - Xoom Risk Operations @ Xoom, A PayPal Service (November 2021 - January 2024)
- Corporate Trainer @ (April 2017 - November 2021)
- Retail Support Representative @ (September 2016 - April 2017)
- Sales Associate (Inbound Sales) @ (September 2015 - September 2016)
- Customer Service Representative (Universal Agent) @ (January 2014 - January 2015)
- Process Associate (Back Office Operations) @ (January 2011 - January 2014)
- Inbound Customer Service and Sales Representative @ (January 2009 - January 2011)
Erick Trujillo Education
- Universidad Galileo
Bachelor's Degree in Technology (Administration, and Human Resources Development)
2022-2025 - Universidad Galileo
Bachelor's Degree in Acoustic Technology and Digital Sound
2011-2012
Erick Trujillo Skills
- Adaptability & resilience
- Artificial Intelligence (AI)
- Business Administration
- Call Center Operations
- Classroom Instruction
- Classroom Management
- Coaching & Mentoring
- Communicating for impact
- Communication and facilitation
- Curriculum Design & Lesson Planning
- Curriculum Development
- Customer Experience Management
- Customer Relationship Management (CRM)
- Customer Success
- Data Analysis
- Data-Driven Performance Improvement
- Data-driven Decision Making
- Databases
- Differentiated Instruction
- Educational Psychology
- Employee Onboarding
- English as a Second Language (ESL)
- Finance
- Generative AI Tools
- Human Resources Management
- Instructional Design
- KPI Governance
- Leadership & Team Development
- Learning & Development Strategy
- Microsoft Excel
- Microsoft PowerPoint
- Operational Excellence
- Operations Management
- Organizational Development
- Performance Coaching
- Performance Measurement
- Planning Budgeting & Forecasting
- Problem Solving
- Process Improvement
- Program & Project Management
- Project Management
- Project Management Software
- Project Planning
- Relationships & well-being
- Risk & Compliance
- SQL
- Salesforce Lightning
- Servicio de atención al cliente
- Stakeholder collaboration
- Storytelling
- Strategic Planning
- Student-Centered Learning
- Teacher Evaluation
- Teacher Training
- Technology Integration
- Training
- Training Program Design & Delivery
- Training and Development (HR)
- Vendor Management
- Workforce Optimization
Erick Trujillo Summary
- Erick Trujillo, based in Guatemala, is currently a Internal Audit and Performance Manager at Eleva CX. Erick Trujillo brings experience from previous roles at Instituto Guatemalteco Americano -IGA-, Xoom, A PayPal Service and Advanced Call Center Technologies, LLC. Erick Trujillo holds a 2022 - 2025 Bachelor's Degree in Technology in Administration, and Human Resources Development @ Universidad Galileo. With a robust skill set that includes Adaptability & resilience, Artificial Intelligence (AI), Business Administration, Call Center Operations, Classroom Instruction and more. Erick Trujillo has 1 emails on RocketReach.
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