2023 -
now Vice President - Centralized Operations @
2022 -
2023 Vice President - National Contact Center @
2018 -
2022 Director Of Operations @
2018 -
2018 Senior Manager of Channel Operations – Business Channel @
2013 -
2018 Enterprise Operations Manager @
2004 -
2013 Customer Service and Sales and Operations Manager - US Cellular @
Erick Garcia Education
University of Oklahoma
Master of Arts in Organizational Dynamics (Project Management and Human Resources)
Benedictine University
Bachelors of Science (Business Management and Organizational Behavior)
Erick Garcia Skills
Strategic Planning
Microsoft Office
Customer Experience
Call Center
Customer Satisfaction
Telecommunications
Customer Retention
Wireless
Project Management
Call Centers
Customer Service
Leadership
Cellular Communications
Cross-functional Team Leadership
Team Building
Forecasting
Leadership Development
Training
Strategy
Management
Vendor Management
Team Leadership
Sales
Recruiting
Process Improvement
Performance Management
Account Management
Time Management
Sales Operations
Coaching
Call Center Development
Sales Management
Employee Training
Workforce Management
Mobile Devices
Hiring
Operations Management
CRM
Inventory Management
Change Management
Retail
Customer Service Management
Project Planning
Employee Relations
Interviews
Organizational Development
Contact Centers
Business Process Improvement
Wireless Technologies
PowerPoint
Marketing
Cross Functional Team Leadership
Erick Garcia Summary
Erick Garcia, based in Chicago, IL, US, is currently a Vice President - Centralized Operations at Equity Residential. Erick Garcia brings experience from previous roles at Equity Residential, UScellular and U.S. Cellular. Erick Garcia holds a Master of Arts in Organizational Dynamics in Project Management and Human Resources @ University of Oklahoma. With a robust skill set that includes Strategic Planning, Microsoft Office, Customer Experience, Call Center, Customer Satisfaction and more. Erick Garcia has 3 emails and 3 mobile phone numbers on RocketReach.
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