Erick Duque Email & Phone Number
Project Manager @ Materna IPS GmbH
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Erick Duque Location
- Dortmund, NRW, DE
Erick Duque Work
- Project Manager @ (January 2025 - Present)
- Service Delivery Manager @ (June 2018 - December 2024)
- Client Services Manager @ (October 2017 - May 2018)
- Service Delivery Manager (On Secondment as IT Manager) @ (November 2014 - October 2017)
- Service Desk Manager @ (January 2014 - November 2014)
- Client Support Team Leader @ (July 2012 - January 2014)
- Product Support Engineer - Thomson Reuters Global Service Desk @ (October 2007 - November 2011)
- Telecomunications Engineer @ (February 2006 - March 2007)
- Customer Support Technician @ (May 2005 - February 2006)
- Customer Support Technician @ PT Contact (October 2004 - January 2005)
Erick Duque Education
- Escola Secundária de Alvide 1997-2010
- Instituto Superior de Engenharia de Lisboa 2011
- FCT - UNL
Erick Duque Skills
- ITIL
- Active Directory
- Technical Support
- Service Desk
- Troubleshooting
- Hardware
- Microsoft Exchange
- Service Delivery
- IT Service Management
- Incident Management
- Telecommunications
- System Administration
- Windows
- Team Leadership
- Network Administration
- Software Documentation
- Microsoft Office
- Windows Server
- Customer Service
- IT Operations
- Operating Systems
- Data Center
- English
- Computer Hardware
- Change Management
- Hardware Support
- Problem Solving
- VMware
- Technical Training
- Analysis
- Call Centers
- Supervisory Skills
- Staff Training
- Teamwork
- Documentation
- Supervisory Experience
- Staff Supervision
- Call Center
- SLA
- Spanish
- Project Management
- Business Technology
- Coaching
- Microsoft Word
- Training
- IT Management
- Management
- Continuous Improvement
- PowerPoint
- Pinnacle
- Wireless
- CSI
Erick Duque Summary
- Erick Duque, based in Dortmund, NRW, DE, is currently a Project Manager at IPS a SITA company. Erick Duque brings experience from previous roles at IPS a SITA company and ISN Solutions Ltd. Erick Duque holds a 1997 - 2010 Escola Secundária de Alvide. With a robust skill set that includes ITIL, Active Directory, Technical Support, Service Desk, Troubleshooting and more. Erick Duque has 3 emails on RocketReach.
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