Erick Duque Email & Phone Number
Senior Performance Service Manager @ Materna IPS GmbH
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Erick Duque Location
- Dortmund, NRW, DE
Erick Duque Work
- 2025 - now Senior Performance Service Manager @
- 2018 - 2024 Service Delivery Manager @
- 2006 - 2007 Telecomunications Engineer @
- 2005 - 2006 Customer Support Technician @
- 2004 - 2005 Customer Support Technician @ PT Contact
- 2007 - 2011 Product Support Engineer - Thomson Reuters Global Service Desk @
- 2017 - 2018 Client Services Manager @ ISN Solutions Ltd
- 2014 - 2017 Service Delivery Manager (On Secondment as IT Manager) @ ISN Solutions Ltd
- 2014 - 2014 Service Desk Manager @ ISN Solutions Ltd
- 2012 - 2014 Client Support Team Leader @ ISN Solutions Ltd
Erick Duque Education
- Escola Secundária de Alvide 1997 - 2010
- Instituto Superior de Engenharia de Lisboa 2011null
- FCT - UNL
Erick Duque Skills
- ITIL
- Active Directory
- Technical Support
- Service Desk
- Troubleshooting
- Hardware
- Microsoft Exchange
- Service Delivery
- IT Service Management
- Incident Management
- Telecommunications
- System Administration
- Windows
- Team Leadership
- Network Administration
- Software Documentation
- Microsoft Office
- Windows Server
- Customer Service
- IT Operations
- Operating Systems
- Data Center
- English
- Computer Hardware
- Change Management
- Hardware Support
- Problem Solving
- VMware
- Technical Training
- Analysis
- Call Centers
- Supervisory Skills
- Staff Training
- Teamwork
- Documentation
- Supervisory Experience
- Staff Supervision
- Call Center
- SLA
- Spanish
- Project Management
- Business Technology
- Coaching
- Microsoft Word
- Training
- IT Management
- Management
- Continuous Improvement
- PowerPoint
- Pinnacle
- Wireless
- CSI
Erick Duque Summary
- Erick Duque, based in Dortmund, NRW, DE, is currently a Senior Performance Service Manager at IPS a SITA company. Erick Duque brings experience from previous roles at IPS a SITA company, Sonaecom, ONI and PT Contact. Erick Duque holds a 1997 - 2010 Escola Secundária de Alvide. With a robust skill set that includes ITIL, Active Directory, Technical Support, Service Desk, Troubleshooting and more. Erick Duque has 2 emails on RocketReach.
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