Erica Saunders Email & Phone Number
Chief Productivity Officer @ SolidXperience
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Erica Saunders Location
- Nova Scotia, Canada
Erica Saunders Work
- Chief Productivity Officer @ (November 2023 - Present)
- Senior Solutions Specialist, Supervisor, Technical Support and Services @ (February 2013 - Present)
- Supervisor, Technical Support and Services @ (August 2019 - January 2021)
- Supervisor, Technical Support and Services @ AscendBridge Solutions Inc. (February 2013 - August 2019)
- President @ TEKnowlogy Solutions (September 2010 - February 2013)
- Technical Support Engineer and Team Lead @ (November 2005 - December 2010)
- Technical Training Engineer @ (January 2005 - November 2005)
- Mechanical Designer and PLM Administrator (PTC Intralink) @ NuTech Engineering (March 2002 - December 2004)
- Technical Training Engineer and Area Training Leader @ (January 1999 - November 2001)
- Quality Assurance Manager @ (April 1999 - December 1999)
Erica Saunders Education
- Athabasca University
(Psychology)
2007-2009 - Nova Scotia Community College - NSCC
Diploma (Manufacturing Technology)
1995-1996 - Saint Mary's University
B. Sc. (B.Sc & Dip. Engineering, Concurrent program)
1991-1995
Erica Saunders Skills
- Change Management
- Culture Change
- Business Analysis
- Business Strategy
- Negotiation
- Training
- Subject Matter Experts
- Customer Satisfaction
- Software Industry
- Customer Support
- Customer Service Management
- Service Delivery
- Quality Assurance
- Software as a Service (SaaS)
- Customer Relationship Management (CRM)
- Professional Services
- Analytic Problem Solving
- Technical Leadership
- Leadership
- Strategic Planning
- Strategic Communications
- Data Modeling
- Interpersonal Skills
- Computer-Aided Design (CAD)
- Documentation
- Analytical Skills
- User Stories
- Communication
- Data Analytics
- Statistical Data Analysis
- Data Analysis
- Microsoft Office
- Jira Service Desk
- Salesforce.com
- Key Metrics
- Troubleshooting
- Product Adoption
- Customer Success
- Customer Experience
- CATIA
- Technical Training
- Technical Services
- Product Lifecycle Management
- PDM
- Enterprise Software
- Account Management
- Technical Documentation
- Technical Support
- Software Consulting
- CAD/CAM
- Sales
- Delivering Technical Training
- Saint
- Services
- Engineering
- AutoCAD
- Support
Erica Saunders Summary
- Erica Saunders, based in Nova Scotia, Canada, is currently a Chief Productivity Officer at SolidXperience. Erica Saunders brings experience from previous roles at SolidXperience, Mecanica Solutions, AscendBridge Solutions Inc. and TEKnowlogy Solutions. Erica Saunders holds a 2007 - 2009 Athabasca University. With a robust skill set that includes Change Management, Culture Change, Business Analysis, Business Strategy, Negotiation and more. Erica Saunders has 2 emails and 1 mobile phone numbers on RocketReach.
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