Erica McCleary Email & Phone Number

Customer Service Call Auditor @ Advanced Feedback, Inc

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Erica McCleary Location

Los Angeles, CA, US

Erica McCleary Work

Customer Service Call Auditor @ (March 2014 - Present)
Customer Service Satisfaction Auditor @ (March 2014 - Present)
Customer Service Auditor @ (March 2014 - Present)
Call Center CSR Team Lead @ (May 2023 - April 2026)
Housekeeper @ 15 yrs 1 mo (November 2018 - July 2020)
Marketing Intern @ 15 yrs 1 mo (March 2020 - June 2020)
Manager @ 15 yrs 1 mo (March 2014 - October 2018)
Merchandiser @ 15 yrs 1 mo (June 2014 - August 2018)
Desktop Publisher @ 15 yrs 1 mo (July 2005 - August 2014)
Apprentice @ TotallyFA (March 2020 - June 2020)
Managing Partner @ Parts Pullers (March 2014 - October 2018)
Desktop Publisher @ PRINTENDING INK (July 2005 - October 2014)
Concession Manager @ Butler Amusements (June 1995 - October 2000)

Erica McCleary Education

Colorado Technical University
Bachelor's degree (Criminal justice/Cybersecurity)
2020-2023
NexGenT
NCSA & NCSP (Cybersecurity)
2020-2020
Kaplan University
Associates (computer forensics and web development)
2014-2015
Calbright College
Certification (Information Technology)
2023
NEXT GENT LLC
NCSA &NCSP Certifications in Cybercrime
Calbright College
Certification in Call center technical representative

Erica McCleary Skills

Active Listening
Advertising
Amazon Web Services (AWS)
Analytical Skills
Attention to Detail
Automotive Parts Ordering
Business Relationship Management
Business Requirements
Call Logging
Call center start-up
Chat
Client Relations
Communication
Communication Training
Compliance Reporting
Computer Literacy
Contact Center Operations
Contact Centers
Coordinating Schedules
Customer Engagement
Customer Experience
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Customer Service Management
Customer Success
Customer Support
Data Collection
Data Entry
Data Management
Development & implementation of marketing plans
Document Management
Email Marketing
Employee Evaluation
Employee Training
English
Etiquette
Google Analytics
IT Audit
Image Editing
Inbound
Internal Marketing
Interpersonal Communication
Interpersonal Skills
Inventory Control
Inventory Planning
Leadership
Marketing
Marketing Data Analysis
Microsoft Dynamics
Microsoft Excel
Microsoft Office
Network Security Implementation
Office Administration
Onboarding
Organization Skills
Phone Etiquette
Point of Sale (POS) Systems
Print Production
Problem Solving
Product Complaints
Professional Phone Skills
Project Management
Project Plans
Quality Assurance Standards
Recruiting
Red Team
Remote User Support
Report Preparation
Salesforce
Scrum
Secure Network Architecture
Service Desk
Service Orientation (Social)
ServiceNow
Skilled Multi-tasker
Social Media Marketing
Soft Skills
Software as a Service (SaaS)
System Monitoring
Team Building
Teamwork
Technical Support
Time Management
Troubleshooting
Visual Merchandising
Website audits
Working Experience
Workload Prioritization
Written Communication

Erica McCleary Summary

Erica McCleary, based in Los Angeles, CA, US, is currently a Customer Service Call Auditor at Advanced Feedback, Inc. Erica McCleary brings experience from previous roles at Advanced Feedback, Inc, Infinite Computer Solutions and 15 yrs 1 mo. Erica McCleary holds a 2020 - 2023 Bachelor's degree in Criminal justice/Cybersecurity @ Colorado Technical University. With a robust skill set that includes Active Listening, Advertising, Amazon Web Services (AWS), Analytical Skills, Attention to Detail and more. Erica McCleary has 1 emails and 2 mobile phone numbers on RocketReach.

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