Erica Kroese-Ham Ccxp's Location
Haarlem, North Holland, Netherlands
Erica Kroese-Ham Ccxp's Work
- Cluster Lead Strategic CX and Digital @ Essent
- Owner @ CX Interim Workx
- Lead Customer and Digital Experience @ ABN AMRO Bank N.V.
- Head of Customer and Market Insights @ ABN AMRO Bank N.V.
- Head of Consumer Marketing Team @ ABN AMRO Bank N.V.
- Senior Marketing Professional @ ABN AMRO Bank N.V.
- Integration Team Retail Bank Fortis and ABN AMRO SME Professionals @ ABN AMRO Bank N.V.
- Manager Preferred Banking @ ABN AMRO Bank N.V.
- Preferred Banker @ ABN AMRO Bank N.V.
- Trainee @ ABN AMRO Bank N.V.
Erica Kroese-Ham Ccxp's Education
- Beeckestijn Business School
(Digital Marketing Strategy & Leadership)
2022 - 2023 - CXPA
Certified Customer Experience Professional (CCXP) (Customer Experience)
2019 - 2019 - PeBex
Leergang PeBex GROWTH (Customer Experience Management)
2017 - 2018
- In company ABN AMRO
Certificaat (Innovatie)
2022 - 2022 - In company ABN AMRO
Certificate (Customer Journey / Design Thinking)
2020 - 2020 - Scrum.org
Professional Scrum Master (Agile)
2017 - 2017 - SUE Behavioral Design
(Behavioral Sciences)
2020 - 2021 - Altuition
Customer Journey Specialist (Customer Experience)
2016 - 2016 - Nobbe Mieras
Certificate (Story telling)
2017 - 2017 - Frits Philips jr & Partners B.V.
Impeccable leadership (Organizational Leadership)
2015 - 2015
Erica Kroese-Ham Ccxp's Skills
- Banking
- Agile
- People Management
- Retail
- Data Analysis
- Customer Experience Design
- Market Research
- Strategy
- Financial Services
- Customer Experience Management
Erica Kroese-Ham Ccxp's Summary
Erica Kroese-Ham CCXP, based in Haarlem, North Holland, Netherlands, is currently a Cluster Lead Strategic CX and Digital at Essent, bringing experience from previous roles at CX Interim Workx, ABN AMRO Bank N.V. and ABN AMRO. Erica Kroese-Ham CCXP holds a 2022 - 2023 Beeckestijn Business School. With a robust skill set that includes Banking, Agile, People Management, Retail, Data Analysis and more, Erica Kroese-Ham CCXP contributes valuable insights to the industry. Erica Kroese-Ham CCXP has 2 emails and 1 mobile phone number on RocketReach.
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