Eric Wiechert Email & Phone Number
Director of IT Help Desk @ GSD Technologies
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Eric Wiechert Location
- Chicago, IL, US
Eric Wiechert Work
- 2024 -now Director of IT Help Desk @
- 2017 -2024 Service Desk Manager @
- 2016 -2017 Client Relationship Manager @
- 2011 -2016 Service Desk Team Lead @
Eric Wiechert Education
- Northern Illinois University
Corporate Communications (Business/)
2006-2010
Eric Wiechert Skills
- Customer Experience
- Business Process Automation
- IT Compliance with Industry Regulations (HIPAA)
- IT Process Improvement
- IT Performance Metrics and KPIs
- IT Training and Development
- IT Performance Management
- IT Service Desk Management
- IT Disaster Recovery Planning
- IT Policy Development and Implementation
- IT Service Management
- Change Management
- Business Continuity Planning
- IT Risk Management
- IT Governance and Compliance
- Vendor Management
- Budget Planning and Management
- Team Leadership and Management
- IT Project Management
- IT Strategy
- Help Desk Support
- Help Desk Implementation
- Customer Satisfaction
- Management
- Outlook
- ITIL
- Leadership
- Incident Management
- IT Hardware Support
- Microsoft Applications
- Network Services
- Windows Security
- Ticketing Software
- Phone Etiquette
- Customer Surveys
- Software Documentation
- Service Desk
- Remote Desktop
- Laptops
- Windows 7
- Printers
- Office 2010
- Citrix
- Technical Support
- Computer Hardware
- XP
- Troubleshooting
- Software Installation
- Time Management
- SCCM
- Call Centers
- Citrix Metaframe
- Active Directory
- VPN
- LAN-WAN
- VMware
- Microsoft Exchange
- System Administration
- People Skills
- Networking
- Operating Systems
- Training
- Disaster Recovery
- VMware ESX
- Group Policy
- SharePoint
- BMC Remedy
- Windows Vista
- Microsoft Office
- Windows XP
- Lan Wan
Eric Wiechert Summary
- Eric Wiechert, based in Chicago, IL, US, is currently a Director of IT Help Desk at GSD Technologies. Eric Wiechert brings experience from previous roles at Connection and ABS Associates. Eric Wiechert holds a 2006 - 2010 Corporate Communications in Business/ @ Northern Illinois University. With a robust skill set that includes Customer Experience, Business Process Automation, IT Compliance with Industry Regulations (HIPAA), IT Process Improvement, IT Performance Metrics and KPIs and more. Eric Wiechert has 2 emails and 2 mobile phone numbers on RocketReach.
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