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Eric Wansong Location
New York, NY, US
Eric Wansong Work
Non Executive Director @ (August 2025 - Present)
Advisor @ (July 2025 - Present)
Chief Operating Officer @ (May 2023 - April 2026)
Board Advisor @ (July 2022 - October 2024)
Advisor @ (January 2022 - August 2023)
Chief Customer Officer @ (February 2018 - January 2022)
EVP Global Operations and Chief Customer Officer @ (October 2016 - February 2018)
Vice President, Customer Advocacy @ (October 2012 - April 2016)
Vice President, Global Support Services @ (July 2009 - October 2012)
Vice President Support Services @ (January 2006 - June 2009)
Vice President Professional Services @ (January 2005 - December 2005)
Global Business Director @ (June 2002 - December 2004)
Co-Founder and COO and President @ Acurion, Inc. (January 1999 - May 2002)
Vice President Commercial Sales @ (January 1998 - January 1999)
Regional Sales Director @ (January 1997 - January 1998)
Director of Business Development @ (February 1995 - December 1996)
Sales Executive and Sales Manager and Branch Manager @ (June 1986 - February 1995)
Eric Wansong Education
Ithaca College
BS (Business Administration)
1982-1986
The CX Academy
Professional Diploma in CX (Customer Experience)
2022
Eric Wansong Skills
Insider Risk Management
Professional Services
Start-ups
Team Leadership
Operations Management
Enterprise Software
CRM
Cloud Computing
Leadership
Sales Management
SaaS
Strategic Planning
Management
Solution Selling
Selling
Cross-functional Team Leadership
Team Management
Business Intelligence
Strategic Partnerships
Strategy
Sales
Performance Management
Vendor Management
Contract Negotiation
Go-to-market Strategy
Data Center
Change Management
Team Building
Pre-sales
Program Management
P&L Management
Customer Service
Outsourcing
Sales Enablement
IT Strategy
Customer Relations
Negotiation
Integration
Product Management
Salesforce.com
Customer Experience Analysis
Business Strategy
Customer Advocacy
Contract Negotiations
P&L responsibility
Long-term Customer Relationships
Customer Relationship Management (CRM)
Software as a Service (SaaS)
Customer Experience Transformation
Customer Journey Mapping
Artificial Intelligence (AI)
Business Alliances
Business Development
Long Term Customer Relationships
Cross Functional Team Leadership
Business Analysis
Start Ups
Customer Relationship Management Crm
Go to Market Strategy
Pre Sales
Software as a Service Saas
Microsoft Office
Customer Relationship Management
Software as a Service
Eric Wansong Summary
Eric Wansong, based in New York, NY, US, is currently a Non Executive Director at PLUGG. Eric Wansong brings experience from previous roles at Wolfpack Security, Advantage Communications Group, AYR, formerly Singularity Systems and AdvisoryCloud. Eric Wansong holds a 1982 - 1986 BS in Business Administration @ Ithaca College. With a robust skill set that includes Insider Risk Management, Professional Services, Start-ups, Team Leadership, Operations Management and more. Eric Wansong has 2 emails and 2 mobile phone numbers on RocketReach.
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