2017 -
2018 Senior Business Systems Analyst (contracted to Mutual of Omaha) @
2016 -
2017 Manager, Learning and Development and Product and Process Owner @
2013 -
2016 Manager, Infrastructure Support and Product and Process Owner @
2012 -
2013 Supervisor, Infrastructure Support @
2007 -
2012 Senior Trainer and Quality Analyst @
2006 -
2007 Business System Analyst @
Eric Wade Education
Western Governors University
(Information Technology)
2021
-
2022
Metropolitan Community College
(Computer Science)
1990
-
2006
Eric Wade Skills
Process Improvement
Customer Support
Account Management
Software Documentation
Virtualization
Visio
Troubleshooting
Training
Technical Support
Analysis
Management
Integration
Vendor Management
Requirements Analysis
Software Project Management
Team Leadership
Agile Methodologies
Business Analysis
Business Intelligence
ITIL
Help Desk Support
IT Management
Requirements Gathering
Service Delivery
Hardware
Windows
Windows 7
Project Management
Change Management
Active Directory
Team Building
Leadership
Customer Service
Call Centers
Data Analysis
Incident Management
Telecommunications
Problem Management
Microsoft Exchange
IT Service Management
BMC Remedy
Business Process
IT Operations
User Acceptance Testing
Business Process Improvement
SharePoint
Quality Assurance
Disaster Recovery
SDLC
System Deployment
Eric Wade Summary
Eric Wade, based in Omaha, NE, US, is currently a Principal Solution Delivery Manager - Common Technologies Platform at Mutual of Omaha. Eric Wade brings experience from previous roles at Mutual of Omaha, eMerging Inc. and CSG International. Eric Wade holds a 2021 - 2022 Western Governors University. With a robust skill set that includes Process Improvement, Customer Support, Account Management, Software Documentation, Virtualization and more. Eric Wade has 3 emails and 1 mobile phone numbers on RocketReach.
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