Contact Center Supervisor @ (July 2008 - September 2014)
Customer Service Representative - contact center @ (February 2007 - June 2008)
Customer Service Representative - Phone Banking @ (February 2006 - December 2006)
Eric Titus Education
Nairobi Institute of Business studies
Business Information Technology (Information Technology)
2004-2005
Eric Titus Skills
Analytical Skills
Banking
Build Strong Relationships
Business Analysis
Business Process Improvement
Capacity Planning
Communication
Contact Center Management
Contact Centers
Credit
Credit Cards
Credit Risk
Cross-Selling
Cross-cultural Communication Skills
Cross-functional Team Leadership
Customer Experience
Customer Relationships
Customer Retention
Customer Satisfaction
Customer Service
Forecasting
Internet Banking
Interpersonal Skills
Leadership
Management
Microsoft Excel
Microsoft Office
Negotiation
Operational Excellence
Operational Planning
Operations Management
People Management
Performance Appraisal
Planning Budgeting & Forecasting
Portfolio Management
Problem Solving
Resource Management
Retail Banking
Risk Management
Scheduling
Service Standards
Stakeholder Management
Strategic Services
Supervisory Skills
Team Leadership
Team Management
Team Motivation
Teamwork
Technology Enhancements
Time Management
client retention
Eric Titus Summary
Eric Titus, based in United Arab Emirates, is currently a Operations Manager at ADIB - Abu Dhabi Islamic Bank. Eric Titus brings experience from previous roles at ADIB - Abu Dhabi Islamic Bank, Abu Dhabi Islamic Bank and Barclays. Eric Titus holds a 2004 - 2005 Business Information Technology in Information Technology @ Nairobi Institute of Business studies. With a robust skill set that includes Analytical Skills, Banking, Build Strong Relationships, Business Analysis, Business Process Improvement and more. Eric Titus has 2 emails on RocketReach.
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