Eric Stevenson Email & Phone Number

Vice President of Customer Experience @ BestLine Solutions

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Eric Stevenson Location

Leander, TX, US

Eric Stevenson Work

Vice President of Customer Experience @ (August 2017 - Present)
Customer Experience and Contact Center Solutions @ (June 2017 - August 2017)
Director of Member Services @ (July 2010 - April 2017)
Owner @ Ring Ring Consulting (December 2008 - July 2010)
Director of Customer Support Operations @ (July 2006 - December 2008)
Manager @ (January 2005 - July 2006)
Manager of Operations and Manager @ Emcor Facility Services (January 2001 - July 2004)
Business)manager @ (January 1999 - January 2001)
Manager @ (January 1998 - January 1999)
Manager @ Ameritech Consumer Services (January 1997 - January 1998)
Manager @ (January 1991 - January 1998)
Manager Call Center Operations @ (January 1995 - January 1997)
Line Operations Supervisor @ (January 1993 - January 1995)
Store Manager @ (January 1993 - November 1993)
On-Line Customer Service Associate @ (January 1991 - January 1993)

Eric Stevenson Education

College Of Call Center Excellence – Purdue University 2007
Fontbonne University 1993-1996
Missouri State University
(Public Relations)
Fontbonne University
Bachelors (Business Administration)
Central

Eric Stevenson Skills

Problem Solving
Phone Manner
Oral Communication
Multitasking
Attention to Detail
Teamwork
Written Communication
Self-confidence
Reporting Metrics
Professional Services
Key Accounts
Business Reviews
Workload Prioritization
Team Performance
Strategic Leadership
Responsiveness
Case Studies
Analytical Skills
Key Performance Indicators
Enrollments
Employee Benefits
Strategy
Product Management
Strategy Implementation
Sales Processes
E-Commerce
Business Development
Vendor Management
Employee Relations
Customer Satisfaction
Project Management
Management
Call Center
Team Building
Telecommunications
CRM
Recruiting
Strategic Planning
Human Resources
Team Leadership
Budgets
Accounts Payable & Receivable
Advising Clients
Auditing
Benefits Administration
Business Administration
Business Continuity Planning
Business Process Outsourcing (BPO)
Business Requirements
Client Relations
Client Relationship Strengthening
Compensation Benchmarking
Contact Center Technology
Contact Centers
Continuous Availability
Cost Engineering
Customer Experience Consulting
Customer Loyalty
Customer Service
Development & implementation of marketing plans
Employee Engagement
Employee Rewards Programs
End-to-End Sales
Executive Team Alignment
Federal & State Regulatory Compliance
Financial Operations
Growth Initiatives
High Level Of Accuracy
In-Home Sales
Internal & External Clients
Long Term Business Planning
Marketing
Net Promoter Score
New Business Opportunities
Operational Efficiency
Operations Integration
Operations Research
Performance Improvement
Performance Metrics
Project Status Reporting
Public Relations
Putting the Customer First
Revenue & Profit Growth
Revenue Generation
Sales and Marketing
Scalability
Service Delivery Models
Service-Level Agreements (SLA)
Small and Medium-Sized Enterprises (SME)
Technology Enabled Business Transformation
Ticketing Systems
Unified Communications
Union Contracts
Working With Clients

Eric Stevenson Summary

Eric Stevenson, based in Leander, TX, US, is currently a Vice President of Customer Experience at Bestline Communications, l.p.. Eric Stevenson brings experience from previous roles at Bestline Communications, l.p., Experian Partner Solutions, Ring Ring Consulting and Merchants Information Solutions. Eric Stevenson holds a College Of Call Center Excellence – Purdue University. With a robust skill set that includes Problem Solving, Phone Manner, Oral Communication, Multitasking, Attention to Detail and more. Eric Stevenson has 3 emails and 1 mobile phone numbers on RocketReach.