Eric Sousa's Location
Cambridge, ON, CA
Eric Sousa's Work
- Manager, Solution Delivery and Support @ German Mutual Insurance
- Director, Voice Channel (Contact Centre Support) @ Gore Mutual Insurance
- Manager, Phone Channel @ Gore Mutual Insurance
- Technical Support Manager @ Gore Mutual Insurance
- IS Team Lead, Group Benefit Solutions @ Manulife
- Manager, Business Operations @ BlackBerry
- TEAM LEAD - PROBLEM MANAGEMENT @ BlackBerry
- PROBLEM SPECIALIST @ BlackBerry
- ENTERPRISE SUPPORT ACCOUNT MANAGER @ BlackBerry
- SUPERVISOR - DOMINO INITIAL RESPONSE TEAM @ BlackBerry
Eric Sousa's Education
- Mohawk College2000 - 2002
Eric Sousa's Skills
- Blackberry
- Process Improvement
- Vendor Management
- Mobile Devices
- Cross Functional Team Leadership
- Leadership
- Offshore Resource Management
- Service Management
- Customer Service
- Technical Support
Eric Sousa's Summary
Eric Sousa, based in Cambridge, ON, CA, is currently a Manager, Solution Delivery and Support at Heartland Mutual Insurance, bringing experience from previous roles at Gore Mutual Insurance and Manulife Financial. Eric Sousa holds a 2000 - 2002 Mohawk College. With a robust skill set that includes Blackberry, Process Improvement, Vendor Management, Mobile Devices, Cross Functional Team Leadership and more, Eric Sousa contributes valuable insights to the industry. Eric Sousa has 2 emails on RocketReach.
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