Eric Sousa Email
Manager, Solution Delivery and Support @ Heartland Mutual Insurance
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Eric Sousa Location
- Cambridge, ON, CA
Eric Sousa Work
- Manager, Solution Delivery and Support @ (March 2024 - Present)
- Director, Voice Channel (Contact Centre Support) @ (October 2021 - November 2023)
- Manager, Phone Channel @ (March 2021 - October 2021)
- Technical Support Manager @ (June 2013 - March 2021)
- IS Team Lead, Group Benefit Solutions @ (January 2012 - June 2013)
- Manager, Business Operations @ (April 2010 - January 2012)
- TEAM LEAD - PROBLEM MANAGEMENT @ (January 2009 - March 2010)
- PROBLEM SPECIALIST @ (July 2007 - January 2009)
- ENTERPRISE SUPPORT ACCOUNT MANAGER @ (June 2006 - July 2007)
- SUPERVISOR - DOMINO INITIAL RESPONSE TEAM @ (February 2005 - June 2006)
- INTERMEDIATE - DOMINO SERVER SUPPORT @ (May 2004 - February 2005)
- REPRESENTATIVE - DOMINO INITIAL RESPONSE TEAM @ (February 2004 - May 2004)
- REPRESENTATIVE - DESKTOP SUPPORT @ (August 2003 - February 2004)
Eric Sousa Education
- Mohawk College 2000-2002
Eric Sousa Skills
- Account Management
- Amazon Connect
- Blackberry
- Blackberry Enterprise Server
- Business Analysis
- CRM
- Call Center
- Call Centers
- Change Management
- Cross-functional Team Leadership
- Customer Service
- Easily Adaptable
- Facilities Management
- IT Service Management
- ITIL
- ITIL Certified
- ITIL Process Implementation
- Leadership
- Management
- Mobile Devices
- Offshore Resource Management
- On-call Support
- People Management
- Preparing Business Cases
- Problem Management
- Problem Solving
- Process Improvement
- Program Management
- Project Management
- Service Management
- Smartphones
- Strategy
- Team Leadership
- Technical Support
- Telecommunications
- Troubleshooting
- Vendor Management
- Wireless
- Workshop Facilitation
- meeting facilitation
Eric Sousa Summary
- Eric Sousa, based in Cambridge, ON, CA, is currently a Manager, Solution Delivery and Support at Heartland Mutual Insurance. Eric Sousa brings experience from previous roles at Gore Mutual Insurance and Manulife Financial. Eric Sousa holds a 2000 - 2002 Mohawk College. With a robust skill set that includes Account Management, Amazon Connect, Blackberry, Blackberry Enterprise Server, Business Analysis and more. Eric Sousa has 1 emails on RocketReach.
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