Eric Shure Location
- Torrance, CA, US
Eric Shure Work
- 2024 -now VP Customer Onboarding @
- 2023 -2024 Senior Director Customer Onboarding @
- 2023 -2023 Head of Support @
- 2022 -2023 Sales Manager @
- 2021 -2022 Head of CX @
- 2021 -2021 Director Customer Experience @
- 2020 -2021 Head Of Technical Services @
- 2017 -2020 VP Customer Operations @
- 2016 -2017 Director of Customer Support @
- 2014 -2016 Customer Support Operations Manager @
- 2010 -2014 Customer Support Manager @
- 2007 -2009 Finance Manager @
- 2004 -2007 AP and AR Manager @
- 1999 -2004 General Manager @ Mazzarino's Italian Restaurant
Eric Shure Skills
- Customer Experience Management
- Customer Journeys
- Business Process Improvement
- Agile Methodologies
- Analytical Skills
- Budgeting
- Business Intelligence
- Business Process Re-engineering
- Business-to-Business (B2B)
- Customer Engagement
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Success
- Data Analysis
- Forecasting
- Internal Communications
- IT Service Management
- Operations Management
- Performance Management
- Product Management
- Project Planning
- Scrum
- Social Media
- Microsoft Excel
- Microsoft Office
- Software as a Service (SaaS)
- SQL
- Tableau
- Business Relationship Management
- Cross-functional Team Leadership
- Customer Service
- Customer Service Management
- Employee Engagement
- Executive Management
- Leadership
- Management
- Training & Development
- B2C
- Business Intelligence Tools
- Customer Service Operations
- Hiring Practices
- IT Service Delivery
- Net Promoter Score
- Process Improvement
- Scheduling Management
- ServiceNow
- Voice of the Customer
- Web Hosting
- Zendesk
- SaaS
- Cross Functional Team Leadership
- Budgets
- Microsoft Word
- Customer Support
- Employee Training
- Big Data
- Strategic Planning
- Scheduling Algorithms
- Technical Support
- R
- Troubleshooting
- Employee Management
- MySQL
- Training and Development
- Customer Relationship Management Crm
- Customer Relationship Management
Eric Shure Summary
- Eric Shure, based in Torrance, CA, US, is currently a VP Customer Onboarding at PortPro. Eric Shure brings experience from previous roles at PortPro, Junction Cargo Brokers and Dray Alliance. With a robust skill set that includes Customer Experience Management, Customer Journeys, Business Process Improvement, Agile Methodologies, Analytical Skills and more. Eric Shure has 2 emails and 1 mobile phone numbers on RocketReach.
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