Eric Shure Email & Phone Number
VP Customer Onboarding @ PortPro - Asia
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Eric Shure Location
- Torrance, CA, US
Eric Shure Work
- VP Customer Onboarding @ (October 2024 - Present)
- Senior Director Customer Onboarding @ (October 2023 - November 2024)
- Head of Support @ (April 2023 - October 2023)
- Sales Manager @ (December 2022 - April 2023)
- Head of CX @ (October 2021 - November 2022)
- Director Customer Experience @ (February 2021 - October 2021)
- Head Of Technical Services @ (January 2020 - February 2021)
- VP Customer Operations @ (February 2017 - January 2020)
- Director of Customer Support @ (May 2016 - February 2017)
- Customer Support Operations Manager @ (September 2014 - May 2016)
- Customer Support Manager @ (March 2010 - September 2014)
- Finance Manager @ (May 2007 - July 2009)
- AP and AR Manager @ (February 2004 - May 2007)
- General Manager @ Mazzarino's Italian Restaurant (August 1999 - February 2004)
Eric Shure Skills
- Customer Experience Management
- Customer Journeys
- Business Process Improvement
- Agile Methodologies
- Analytical Skills
- Budgeting
- Business Intelligence
- Business Process Re-engineering
- Business-to-Business (B2B)
- Customer Engagement
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Success
- Data Analysis
- Forecasting
- Internal Communications
- IT Service Management
- Operations Management
- Performance Management
- Product Management
- Project Planning
- Scrum
- Social Media
- Microsoft Excel
- Microsoft Office
- Software as a Service (SaaS)
- SQL
- Tableau
- Business Relationship Management
- Cross-functional Team Leadership
- Customer Service
- Customer Service Management
- Employee Engagement
- Executive Management
- Leadership
- Management
- Training & Development
- B2C
- Business Intelligence Tools
- Customer Service Operations
- Hiring Practices
- IT Service Delivery
- Net Promoter Score
- Process Improvement
- Scheduling Management
- ServiceNow
- Voice of the Customer
- Web Hosting
- Zendesk
- SaaS
- Cross Functional Team Leadership
- Budgets
- Microsoft Word
- Customer Support
- Employee Training
- Big Data
- Strategic Planning
- Scheduling Algorithms
- Technical Support
- R
- Troubleshooting
- Employee Management
- MySQL
- Training and Development
- Customer Relationship Management Crm
- Customer Relationship Management
Eric Shure Summary
- Eric Shure, based in Torrance, CA, US, is currently a VP Customer Onboarding at PortPro. Eric Shure brings experience from previous roles at PortPro, Junction Cargo Brokers and Dray Alliance. With a robust skill set that includes Customer Experience Management, Customer Journeys, Business Process Improvement, Agile Methodologies, Analytical Skills and more. Eric Shure has 1 emails and 2 mobile phone numbers on RocketReach.
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