Eric Porter Email & Phone Number

Advisor, Strategic AI Program @ Harrisburg University

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Eric Porter Location

Philadelphia, PA, US

Eric Porter Work

Advisor, Strategic AI Program @ (June 2025 - Present)
Vice President, Global Service Delivery and AI Transformation (Centralized Services) @ (October 2022 - July 2026)
National Director, Centralized Services Operations @ (August 2020 - October 2022)
Director of Information Technology and Technical Support @ (March 2012 - March 2020)
Senior Manager, IT Service Desk @ (October 2010 - March 2012)
Manager, Systems Administration @ (January 2007 - October 2010)
Supervisor, Systems Administration @ (January 2005 - January 2007)
Systems Analyst @ (January 2001 - January 2005)

Eric Porter Education

Purdue University
Master of Science - MS (Artificial Intelligence (Management & Policy))
2024-2026
Penn State University
Bachelor of Arts - BA (Psychology)
Chubb Institute
Computer Programming Certificate

Eric Porter Skills

Vendor Management
ITIL
Team Building
Strategy
Business Analysis
Technical Support
IT Management
Integration
Disaster Recovery
Cloud Computing
Outsourcing
Data Center
Business Process Improvement
IT Service Management
IT Strategy
Lean Six Sigma
ITIL Certified
Six Sigma Green Belt
Change Management
Mergers & Acquisitions (M&A)
Problem Management
Managed Services
Project Management
Global Delivery
Information Security
International Business
Program Management
SaaS
Enterprise Software
Management
Cross-functional Team Leadership
Performance Appraisal
Leadership
Coaching
Presentation Skills
Written Communication
Conflict Resolution
Process Improvement
Global Cross-Functional Team Leadership
ServiceNow
Performance Metrics
Service Level Management
Customer Experience Management
Major Incident Management
Workday
Planning Budgeting & Forecasting
Statements of Work (SOW)
IT Transformation
Operations
Software Engineering
AI Agents
AI Governance
AI Strategy
AI-Enabled Operations
Agentic AI
Artificial Intelligence (AI)
Contact Centers
Customer Experience Transformation
Data Governance
Digital Transformation
EU AI Act
Follow-the-Sun Operations
General Data Protection Regulation (GDPR)
Generative AI Tools
Global Service Delivery
IT Outsourcing
IT Service Delivery Transformation
Intelligent Automation
Large Language Models (LLM)
Microsoft Azure
Multi-Agent Systems (MAS)
NIST
Natural Language Processing (NLP)
Neural Networks
OECD
Offshoring
Prompt Engineering
Public Policy
Quality Management
Responsible AI
Retrieval-Augmented Generation (RAG)
Robotic Process Automation (RPA)
Servant Leadership
Shared Services Leadership
Snowflake
Strategic Policy Development
XLA - Experience Level Agreements

Eric Porter Summary

Eric Porter, based in Philadelphia, PA, US, is currently a Advisor, Strategic AI Program at Harrisburg University of Science and Technology. Eric Porter brings experience from previous roles at Ricoh USA, Inc. and Iron Mountain. Eric Porter holds a 2024 - 2026 Master of Science - MS in Artificial Intelligence (Management & Policy) @ Purdue University. With a robust skill set that includes Vendor Management, ITIL, Team Building, Strategy, Business Analysis and more. Eric Porter has 4 emails and 5 mobile phone numbers on RocketReach.