2020 -2022 National Director, Centralized Services Operations @
2012 -2020 Director of Information Technology and Technical Support @
2010 -2012 Senior Manager, IT Service Desk @
2007 -2010 Manager, Systems Administration @
2005 -2007 Supervisor, Systems Administration @
2001 -2005 Systems Analyst @
Eric Porter Education
Purdue University
Master of Science - MS (Artificial Intelligence (Management & Policy))
2024-2026
Penn State University
Bachelor of Arts - BA (Psychology)
Chubb Institute
Computer Programming Certificate
Eric Porter Skills
Vendor Management
ITIL
Team Building
Strategy
Business Analysis
Technical Support
IT Management
Integration
Disaster Recovery
Cloud Computing
Outsourcing
Data Center
Business Process Improvement
IT Service Management
IT Strategy
Lean Six Sigma
ITIL Certified
Six Sigma Green Belt
Change Management
Mergers & Acquisitions (M&A)
Problem Management
Managed Services
Project Management
Global Delivery
Information Security
International Business
Program Management
SaaS
Enterprise Software
Management
Cross-functional Team Leadership
Performance Appraisal
Leadership
Coaching
Presentation Skills
Written Communication
Conflict Resolution
Process Improvement
Global Cross-Functional Team Leadership
ServiceNow
Performance Metrics
Service Level Management
Customer Experience Management
Major Incident Management
Workday
Planning Budgeting & Forecasting
Statements of Work (SOW)
IT Transformation
Operations
Software Engineering
Eric Porter Summary
Eric Porter, based in Philadelphia, PA, US, is currently a Vice President, Centralized Services at Ricoh USA, Inc.. Eric Porter brings experience from previous roles at Harrisburg University of Science and Technology, Ricoh USA, Inc. and Iron Mountain. Eric Porter holds a 2024 - 2026 Master of Science - MS in Artificial Intelligence (Management & Policy) @ Purdue University. With a robust skill set that includes Vendor Management, ITIL, Team Building, Strategy, Business Analysis and more. Eric Porter has 6 emails and 3 mobile phone numbers on RocketReach.
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