Vice President, Operations @ (March 2019 - July 2021)
Sr. Director, Client Support Services @ (March 2016 - March 2019)
Manager, Client Support Services @ Distributed Systems Services, Inc. (DSS) (January 2014 - March 2016)
Supervisor, Client Support Services @ Distributed Systems Services, Inc. (DSS) (May 2014 - December 2014)
Service Account Manager @ Distributed Systems Services, Inc. (DSS) (June 2012 - May 2014)
Manager, Internal IT Support and Service Desk @ Comcast Cable Communications (January 2006 - January 2010)
Supervisor - Service Desk @ Comast Cable Communcations (November 2003 - September 2006)
Technical Analyst and Lead Technical Analyst @ Comcast Cable Communications (January 2002 - November 2003)
Eric Owens Education
Kutztown University of Pennsylvania
Business Administration and Management
1998-2001
Eric Owens Skills
ITIL v3 Foundations Certified
IT Service Management
Managed Services
Incident Management
Change Management
Service Delivery
Client Presentation
Organizational Leadership
People Management
People Development
Team Building
Team Leadership
Transition Management
Process Improvement
Planning Budgeting & Forecasting
Workforce Management
Business Process Improvement
ITIL
Customer Experience
Planning Budgeting and Forecasting
Eric Owens Summary
Eric Owens, based in Reading, PA, US, is currently a Vice President, Delivery Operations at Netrix, LLC. Eric Owens brings experience from previous roles at Contegix and Distributed Systems Services, Inc. (DSS). Eric Owens holds a 1998 - 2001 Business Administration and Management @ Kutztown University of Pennsylvania. With a robust skill set that includes ITIL v3 Foundations Certified, IT Service Management, Managed Services, Incident Management, Change Management and more. Eric Owens has 2 emails and 1 mobile phone numbers on RocketReach.
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