Eric O. Email & Phone Number

Director, Customer Support, Americas @ Kyriba

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Eric O. Location

Davenport, FL, US

Eric O. Work

Director, Customer Support, Americas @ (June 2026 - Present)
Member @ (October 2024 - Present)
Vice President Customer Operations and Triage @ (September 2024 - July 2025)
Vice President, Platform Operations and Automation @ (February 2023 - September 2024)
Director, Site Reliability Engineering (SRE) and Operations @ (August 2020 - February 2023)
Director - Director, Infrastructure and Platform Operations @ (March 2018 - August 2020)
Manager, Technical Operations and Service Delivery @ (March 2016 - March 2018)
Project Manager @ (November 2013 - March 2016)
Contractor - Release Manager and Sr. Business Analyst @ (June 2010 - November 2013)
Siebel Business Analyst @ (July 2006 - November 2009)
Sales Support Manager - Lead CRM Trainer @ (November 2001 - April 2006)
Project Manager @ (August 2000 - August 2001)
Tour Manager @ (June 1998 - July 2000)

Eric O. Skills

AI/ML Strategy
Active Listening
Agile Methodologies
BMC Helix ITSM
Beginner Spanish
Billing Systems
Business Analysis & Requirements Gathering
Business Operations
Call Center Operations
Change Management
Cloud Computing
Commercial Operations Leadership
Communication & Collaboration
Compliance (SOX, PCI)
Compliance Management (SOX/PCI)
Confluence
Continuous Improvement
Customer Experience (CX)
Customer Operations
Customer Relationship Management (CRM)
Customer Service & Satisfaction
Data Analytics & Reporting
Data Center Operations
Data-driven Decision Making
Decision Making & Judgment
Delegation & Empowerment
DevOps Strategy
Executive Reporting
Expense Management Systems
Global Cross-Functional Team Leadership
Global Leadership
Global SRE Leadership
Global Team Leadership
Global Team Scaling
High Availability
IT Management
IT Service Management
IT Service Management (ITSM)
Incident Command
Incident Management
Incident Response
Incident Response & Recovery
Information Technology
Interpersonal Skills
Leadership
Leadership Communication
Mentoring
Mentorship & Coaching
Middleware Architecture
Negotiation & Influence
Observability
Operational Cost Reduction
Operational Efficiency
Operational Excellence
Operational Leadership
Operational Strategy
Organizational Design
Organizational Transformation
Organizational Transformation & Restructuring
Platform Engineering
Platform Operations
Post-Mortem Reviews
Problem Solving & Resolution
Process Automation
Process Automation & Optimization
Process Optimization
Process Optimization/Efficiency
Project Management
Project Management Methodologies
Public Speaking & Presentations
Release Management
Risk Management
Risk Management & Mitigation
SLA Management
Site Reliability Engineering
Site Reliability Engineering
Site Reliability Engineering (SRE)
Splunk
Stakeholder Management
Strategic Cost Reduction
Strategic Planning
System Administration
System Integration
System Reliability
System Reliability & Performance
Talent Development
Talent Development & Training
Talent Management
Team Building & Development
Team Leadership
Team Mentorship
Team Retention
Teamwork & Collaboration
Technical Program Management
Technology Strategy/CRM Systems
Time Management & Organization
Vendor Management
Workforce Optimization

Eric O. Summary

Eric O., based in Davenport, FL, US, is currently a Director, Customer Support, Americas at Kyriba. Eric O. brings experience from previous roles at Executive Council for Leading Change (ECLC) and Mastercard. With a robust skill set that includes AI/ML Strategy, Active Listening, Agile Methodologies, BMC Helix ITSM, Beginner Spanish and more. Eric O. has 5 emails and 6 mobile phone numbers on RocketReach.