Eric Morin Email

Senior Manager, Enterprise Technical Support @ Instacart

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Eric Morin Location

Cambridge, ON, CA

Eric Morin Work

Senior Manager, Enterprise Technical Support @ (January 2025 - Present)
Managing Director, SaaS Production Support @ (July 2023 - May 2024)
Senior Technical Support Manager @ (November 2020 - May 2023)
Senior Manager of Outsourcing Operations @ (October 2017 - October 2019)
Director Of Operations @ (January 2008 - October 2017)
Manager of Customer Support @ (January 2005 - January 2008)
Customer Service Consultant @ (March 2003 - January 2005)
Telecommunications Consultant @ Xinutel Professional Services (June 1999 - January 2004)
Field Specialist @ (January 1994 - January 1999)

Eric Morin Education

Carleton University
Biological Science
1993-1996

Eric Morin Skills

Agile Methodologies
Amazon Web Services (AWS)
Business Analysis
Business Continuity Planning
Business Intelligence
Business Process Improvement
Call Centers
Change Management
Client Relations
Coaching & Mentoring
Colocation Facilities
Computer Diagnostics
Corporate Security
Creativity and Innovation
Cross-Functional Team Building
Cross-functional Team Leadership
Culture Change
Customer Escalation Management
Customer Relationship Management (CRM)
Cybersecurity
Data Presentation
Data Privacy
Digital Strategy
Director level
Disaster Recovery
E-commerce
Electronic Data Interchange (EDI)
Enterprise Software
External Audits
Field Service Engineering
IT Audit
IT Service Management
IT Strategy
ITIL
ITIL Process Implementation
Information Security
Information Security Management
Integration
Leadership
Leadership Development
Management
Management Consulting
Microsoft Azure
Microsoft Dynamics CRM
Microsoft Excel
Microsoft PowerPoint
Mobile Payments
Network Security
Network Troubleshooting
Organization Skills
Organizational Culture
POSIX
Payment Systems
Payments
Performance Management
Planning Budgeting & Forecasting
Presentation Development
Presentation Skills
Process Improvement
Professional Services
Program Management
Project Delivery
Project Management
Project Planning
Public Speaking
Python (Programming Language)
Requirements Analysis
SDLC
SQL
SaaS
Security
Service Delivery
SharePoint
Snowflake
Social Media Communications
Software Implementation
Software Project Management
Storyboarding
Strategic Thinking
Technical Leadership
Technical Support
Telecommunications
Transaction Processing
User Training
Vendor Management
Video Conferencing
Zendesk Customer Service Software
CRM
Call Center
Product Management
Solution Selling
Business Process
Financial Services
Operations
Services

Eric Morin Summary

Eric Morin, based in Cambridge, ON, CA, is currently a Senior Manager, Enterprise Technical Support at Instacart. Eric Morin brings experience from previous roles at EIS Ltd, OpenText and RDM Corporation. Eric Morin holds a 1993 - 1996 Biological Science @ Carleton University. With a robust skill set that includes Agile Methodologies, Amazon Web Services (AWS), Business Analysis, Business Continuity Planning, Business Intelligence and more. Eric Morin has 2 emails on RocketReach.