Eric McNulty Email & Phone Number
Senior Manager, Systems Architecture and AI, Operations @ Mercari US
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Eric McNulty Location
- Rochester, NY, US
Eric McNulty Work
- Senior Manager, Systems Architecture and AI, Operations @ (August 2026 - Present)
- Systems Manager CX @ (August 2025 - August 2026)
- System Administrator Customer Experience @ (February 2022 - August 2025)
- Co-Owner @ Bark and Breakfast NY (May 2026 - Present)
- Co-Founder: Marketing and Product Management @ Good Builder LLC. (February 2021 - July 2022)
- Application Specialist @ (November 2021 - February 2022)
- IT Project Management Consultant @ Floating Letters LLC IT (July 2020 - April 2021)
- Retail Program Product Manager @ (January 2019 - July 2020)
- Strategic Technology Manager @ (April 2018 - January 2019)
- Operations Manager @ (June 2017 - April 2018)
- Technical Support Manager @ (June 2015 - June 2017)
- Customer Experience Operations @ Nucleus Intercom (September 2016 - May 2017)
- Spanish and Language Arts Tutor @ Eric's Language Arts Tutoring (September 2011 - June 2015)
- Youth Care Worker @ (June 2014 - September 2014)
- Lead Technician and Supervisor @ Amazing Jake's Food & Fun (June 2009 - May 2011)
Eric McNulty Education
- University of Arizona
Bachelor of Arts (B.A.) (Major: Linguistics, Minor: Spanish & Applied Linguistics (Computational Linguistics) 134 Credits)
2011-2015
Eric McNulty Skills
- AI API
- API Development
- Agile Project Management
- Anthropic Claude
- Antigravity
- Application Programming Interfaces (API)
- Artificial Intelligence for Business
- Asana
- Automation
- Building Automation Systems (BAS)
- Business Process Automation
- Business Process Improvement
- Claude Code
- Communication
- Confluence
- Contact Center Management
- Contact Center Technology
- Conversational AI
- Customer Experience
- Customer Service
- Customer Service AI
- Customer Service Management
- Dixa
- E-commerce
- Google AppsScript
- Google Gemini
- Google Workspace
- HTML
- Helpdesk Administration
- Home Automation
- Internet of Things
- JSON
- Java
- JavaScript
- Jira
- Large Language Models (LLM)
- Leadership
- Learning Management Systems
- Linguistics
- Litmos
- Looker (Software)
- Management
- Microsoft Office
- Okta Administration
- OpenAI
- OpenAI Codex
- People Management
- Postman API
- PowerPoint
- Process Automation
- Process Creation
- Product Management
- Project Management
- Public Speaking
- Quality Assurance
- REST APIs
- Salesforce.com
- ServiceNow
- Social Media
- Software as a Service (SaaS)
- Solution Architecture
- Spanish
- Spanish Teaching
- Strategic Planning
- System Architecture
- Talkdesk
- Talkdesk Cloud Contact Center
- Teaching
- Team Building
- Teamwork
- Technical Support
- Testing
- Trello
- Troubleshooting
- Voice of the Customer
- Zapier
- Zendesk
Eric McNulty Summary
- Eric McNulty, based in Rochester, NY, US, is currently a Senior Manager, Systems Architecture and AI, Operations at Mercari US. Eric McNulty brings experience from previous roles at Mercari US, Bark and Breakfast NY and Good Builder LLC.. Eric McNulty holds a 2011 - 2015 Bachelor of Arts (B.A.) in Major: Linguistics, Minor: Spanish & Applied Linguistics (Computational Linguistics) 134 Credits @ University of Arizona. With a robust skill set that includes AI API, API Development, Agile Project Management, Anthropic Claude, Antigravity and more. Eric McNulty has 1 emails and 2 mobile phone numbers on RocketReach.
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