Senior Manager, Fido Internet, Ignite and Wireless Technical Support @ (October 2017 - Present)
Manager, Fido Internet Technical Support @ (September 2015 - October 2017)
Manager - National Ticket Management Center @ (December 2010 - September 2015)
Analyst @ (October 2000 - December 2010)
Eric Lamarche Education
HEC Montréal
(E-Commerce/Electronic Commerce)
2004-2005
Eric Lamarche Skills
Telecommunications
GSM
Troubleshooting
UMTS
LTE
Management
Leadership
Training
Customer Satisfaction
Wireless
Analysis
Customer Experience
IP
VAS
Team Leadership
Mobile Devices
Call Centers
VoIP
Networking
Vendor Management
Project Management
Customer Service
Business Analysis
Integration
CSI
Social Media
Strategic Planning
Microsoft Office
Marketing
Customer Relationship Management Crm
Team Management
Strategy
Cross Functional Team Leadership
Technical Support
Growth Management
Business Process Improvement
Coaching
Performance Management
Customer Relationship Management
Eric Lamarche Summary
Eric Lamarche, based in Montreal, QC, CA, is currently a Senior Manager, Vendor Management at Rogers Communications. Eric Lamarche brings experience from previous roles at Rogers Communications. Eric Lamarche holds a 2004 - 2005 HEC Montréal. With a robust skill set that includes Telecommunications, GSM, Troubleshooting, UMTS, LTE and more. Eric Lamarche has 3 emails on RocketReach.
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