Eric Kinkela Email & Phone Number

Sr IT Service Delivery Manager @ Coretelligent

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Eric Kinkela Location

Detroit, MI, US

Eric Kinkela Work

Sr IT Service Delivery Manager @ (August 2026 - Present)
Founder @ (April 2026 - Present)
Sr. Enterprise Customer Success and Service Delivery Manager @ (January 2025 - April 2026)
Global IT Project Manager @ (November 2024 - January 2025)
IT Project Manager for HCA Hospitals @ (February 2022 - July 2024)
Sr. IT Service Delivery and Operations Manager for DTW Airports @ (March 2020 - February 2022)
Enterprise IT Service Delivery Manager @ (March 2012 - September 2019)
Account Manager and General Manager @ Kleen Sweep Removal (November 2006 - March 2012)
Major Account Manager @ (January 2006 - November 2006)
Auto Finance Manager @ (January 2003 - December 2005)
New Car Sales Manager @ Fresard Pontiac Buick (January 2001 - January 2003)

Eric Kinkela Education

Walsh College
Master's degree (Master of Managament)
2014-2018
Walsh College
Bachelor of Business Administration (Business for Information Technology)
2011-2013
Macomb Community College
Associate's degree (Business Administration and General Business)
2006-2010

Eric Kinkela Skills

IT Project & Program Management
Project Cost
Relationship Development
Software Implementation
IT Projects
Service Levels
Operations Support
Supplier Evaluation
Customer Engagement
Customer Liaison Skills
Stakeholder Relations
Delivery Management
Applications Delivery
Thinking Skills
Project Metrics
Resource Allocation
Project Documentation
Project Performance
Job Skills
Persuasion
Conflict Resolution
IT Accessibility
Manage client expectations
Defining Requirements
IT Escalation
CSM
Customer Advocacy
Relationship Building
Business Process
Budget Forecasting
Key Performance Indicators
Sales Prospecting
Issue Management
Resource Management
Project Plans
Project Reporting
Project Delivery
Off-site Events
Resource Planning
Project Teams
Supervisory Skills
Agile Project Management
Professional Skills
Project Implementation
Timelines
Identifying Issues
External Clients
Client Relations
Customer Success
Consulting
IT Leadership
Business Relationship Management
IT Service Delivery
Information Technology
IT Management
Account Management
Sales
Customer Satisfaction
Project Management
Marketing Strategy
Sales Management
Operations Management
Customer Relationship Management (CRM)
Business Development
Customer Retention
Sales Operations
Strategic Planning
Business Strategy
Sales Process
ITIL
Budget Management
Forecasting
Vendor Management
Service Delivery
Business Process Improvement
Business Analysis
Change Management
Program Management
IT Strategy
IT Service Management
Lean Six Sigma
Microsoft Office
Microsoft Exchange
Active Directory
Customer Service
Communication
Team Leadership
Team Building
Management
Leadership
Negotiation
Problem Solving
Process Improvement
ServiceNow
Application Lifecycle Management
Continuous Process Improvement
IT Operations
IT Operations Management
Customer Support
Enterprise IT Service Delivery

Eric Kinkela Summary

Eric Kinkela, based in Detroit, MI, US, is currently a Sr IT Service Delivery Manager at Coretelligent. Eric Kinkela brings experience from previous roles at Garage Gorilla Home Services, All Covered, Adient and Insight. Eric Kinkela holds a 2014 - 2018 Master's degree in Master of Managament @ Walsh College. With a robust skill set that includes IT Project & Program Management, Project Cost, Relationship Development, Software Implementation, IT Projects and more. Eric Kinkela has 1 emails and 2 mobile phone numbers on RocketReach.