Eric Jacques Email
Business Manager @ TECHNIDATA - North America
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Eric Jacques Location
- Montreal, QC, CA
Eric Jacques Work
- Business Manager @ (December 2024 - Present)
- Implementation and Support Manager @ (August 2017 - December 2024)
- Client Partner, Consulting Services Sales @ (January 2013 - January 2017)
- Client Satisfaction Manager @ (July 2011 - January 2013)
- Project Director @ (February 2011 - December 2012)
- Client Satisfaction Manager @ (January 2010 - July 2011)
- Client Satisfaction Manager @ Healthvision (March 2009 - January 2010)
- Manager, Technical Support @ (March 2006 - November 2008)
- Operations Manager @ (February 2003 - March 2006)
- Supervisor, technical support @ (April 2002 - February 2003)
- Project Leader @ (November 2001 - April 2002)
- Team Leader @ (October 2000 - November 2001)
- Application Developer @ (October 1999 - October 2000)
- 2nd Level Support Analyst @ (November 1997 - October 1999)
- Technical Support Analyst @ Various companies (IBM, CCPDQ) (September 1995 - June 1997)
Eric Jacques Education
- Career Development Institute 1994-1995
Eric Jacques Skills
- Analysis
- Business Process Improvement
- CRM
- Call Centers
- Client Relations
- Coaching
- Cross-functional Team Leadership
- Customer Relations
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Service
- Healthcare Consulting
- Healthcare Information Technology
- ISO 9000
- ISO 9001
- IT Management
- Incident Management
- Key Performance Indicators
- Leadership
- Linux
- Manage Client Relationships
- Management
- Managing Expectations
- Microsoft Office
- Microsoft Project
- Networking
- Outsourcing
- Politics
- Priority Management
- Process Improvement
- Professional Services
- Project Delivery
- Project Management
- Sales
- Sales Management
- Sales Operations
- Salesforce.com
- Service Delivery
- Service Desk
- Team Building
- Team Leadership
- Team Management
- Technical Support
- Training
- Troubleshooting
- Customer Relationship Management Crm
- SAP
- Cross Functional Team Leadership
- MBA
- Services
- Customer Relationship Management
Eric Jacques Summary
- Eric Jacques, based in Montreal, QC, CA, is currently a Business Manager at TECHNIDATA - North America. Eric Jacques brings experience from previous roles at TECHNIDATA and Infor. Eric Jacques holds a 1994 - 1995 Career Development Institute. With a robust skill set that includes Analysis, Business Process Improvement, CRM, Call Centers, Client Relations and more. Eric Jacques has 2 emails on RocketReach.
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