Client Satisfaction Manager @ (July 2011 - January 2013)
Project Director @ (February 2011 - December 2012)
Client Satisfaction Manager @ (January 2010 - July 2011)
Client Satisfaction Manager @ Healthvision (March 2009 - January 2010)
Manager, Technical Support @ (March 2006 - November 2008)
Operations Manager @ (February 2003 - March 2006)
Supervisor, technical support @ (April 2002 - February 2003)
Project Leader @ (November 2001 - April 2002)
Team Leader @ (October 2000 - November 2001)
Application Developer @ (October 1999 - October 2000)
2nd Level Support Analyst @ (November 1997 - October 1999)
Technical Support Analyst @ Various companies (IBM, CCPDQ) (September 1995 - June 1997)
Eric Jacques Education
Career Development Institute 1994-1995
Eric Jacques Skills
Leadership
Managing Expectations
Customer Relationship Management Crm
Team Building
Customer Relations
SAP
Salesforce.com
Service Desk
Sales
Manage Client Relationships
Customer Retention
Networking
Sales Operations
Customer Satisfaction
Incident Management
Troubleshooting
Team Management
Team Leadership
Process Improvement
Microsoft Office
Professional Services
Healthcare Information Technology
Cross Functional Team Leadership
Training
Customer Service
Technical Support
MBA
Business Process Improvement
Analysis
Management
Project Management
Coaching
Politics
Outsourcing
Service Delivery
Call Centers
Services
Project Delivery
CRM
IT Management
Healthcare Consulting
Customer Relationship Management
Eric Jacques Summary
Eric Jacques, based in Montreal, QC, CA, is currently a Business Manager at TECHNIDATA - North America. Eric Jacques brings experience from previous roles at TECHNIDATA and Infor. Eric Jacques holds a 1994 - 1995 Career Development Institute. With a robust skill set that includes Leadership, Managing Expectations, Customer Relationship Management Crm, Team Building, Customer Relations and more. Eric Jacques has 2 emails on RocketReach.
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