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Eric Hubbard Location
San Antonio, TX, US
Eric Hubbard Work
Sr. Manager Technical Support Center @ (January 2023 - Present)
Manager, Technical Support Center @ (August 2016 - Present)
Help Desk and Process development manager @ Spectrum Technology, Inc. (November 2015 - June 2016)
Help Desk Manager @ LIDS Sports Group (April 2013 - November 2015)
Help Desk Manager @ (June 2009 - April 2013)
Eric Hubbard Education
Indiana University Indianapolis
BA (General Studies/ New Media concentration)
2005-2007
Ivy Tech Community College
AS (General Studies)
2003-2005
Southern New Hampshire University
Master of Business Administration - MBA (Concentration in Health Care informatics)
Eric Hubbard Skills
Active Directory
BMC Remedy
Business Process Improvement
CRM
Call Center
Call Centers
Citrix
Computer Hardware
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Disaster Recovery
HP
Hardware Installation
Help Desk Support
Laptops
Leadership
Management
Microsoft Exchange
Microsoft Office
Networking
Outlook
Process Improvement
Security
SharePoint
Software Documentation
Software Installation
Staff Retention
System Administration
Team Leadership
Technical Support
Training
Troubleshooting
VMware
Visio
Windows
Windows 7
Windows Server
Windows XP
XP
Development
Policy Writing
Customer Relationship Management Crm
Key Management
Pools
Units
Overseeing
Vendors
Community
Work Orders
Advancement
Mentoring
Finance
Analysts
Serving
Marketing Automation
ACD
Work Ethic
Dynamics
Process Implementation
Tier 2
Corporate Image
HTTPS
Design
Coaching
CompTIA
Track It
Continuous Improvement
Key Performance Indicators
Integration
Metrics
Routing
V11
Emerging Trends
Workflow
Escalation
Ticketing Software
Business Services
Cell
Team Management
Invoice Processing
Cultivate
Early Adopter
Policy
Trending
Sla
Supply
Scheduling
Documentation
Streamline
Reporting
Incident
Operational Support
Partnerships
Analysis
Process Simulation
Indiana
Gap Analysis
Customer Relations
Yahoo
Email Address
Spectrum
Accountability
Applications
Communication
Detail
Business Alignment
Solutions
Quality Assurance
Institutions
Operations
New Media
Triage
Marketing
High Energy
SOW
Microsoft Certified Professional
Paths
Flows
Stores
Dashboard
Data Migration
Services
Raci
LinkedIn
Responsibility
Ticketing
Pto
ITIL
History
Navy
Performance Reviews
Financial Services
Concerts
Compliance
Implementation of Policies
Invoicing
Directives
Optimization
Process Design
Foundations
Clarity
Delivery
Automation
Customer Relationship Management
Eric Hubbard Summary
Eric Hubbard, based in San Antonio, TX, US, is currently a Sr. Manager Technical Support Center at Becton Dickenson. Eric Hubbard brings experience from previous roles at Becton Dickenson, Spectrum Technology, Inc., LIDS Sports Group and Bell Techlogix, Inc.. Eric Hubbard holds a 2005 - 2007 BA in General Studies/ New Media concentration @ Indiana University Indianapolis. With a robust skill set that includes Active Directory, BMC Remedy, Business Process Improvement, CRM, Call Center and more. Eric Hubbard has 3 emails and 2 mobile phone numbers on RocketReach.
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