Eric Hsiao Email & Phone Number
Customer Support Manager @ CurbWaste
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Eric Hsiao Location
- New York, NY, US
Eric Hsiao Work
- Customer Support Manager @ (June 2026 - Present)
- Customer Support Operations Manager @ (February 2024 - February 2026)
- Customer Support Quality Assurance Manager @ (May 2022 - November 2023)
- Customer Support Team Lead: Property Operations @ (December 2021 - May 2022)
- Customer Support Team Lead @ (April 2018 - December 2021)
- Customer Support Quality Specialist @ (August 2016 - April 2018)
- Customer Support Advisor @ (February 2015 - August 2016)
- Food Server @ (June 2014 - January 2015)
Eric Hsiao Education
- University of Massachusetts Amherst
Bachelor of Science (BS) (Hospitality Administration/Management)
2011-2014
Eric Hsiao Skills
- Analytics
- BLS Instruction
- BPO
- Basic Life Support (BLS)
- Cardiopulmonary Resuscitation (CPR)
- Coaching
- Communication
- Computer Hardware Troubleshooting
- Cross-functional Coordination
- Cross-functional Team Leadership
- Customer Retention
- Customer Satisfaction
- Customer Satisfaction (CSAT)
- Customer Service
- Customer Service Management
- Customer Service Operations
- Customer Support
- Customer Support Operations
- Data-driven Decision Making
- Hospitality
- Key Performance Indicators
- Knowledge Management
- Leadership Development
- Management
- Mandarin
- Performance Metrics
- Project Management
- Quality Assurance
- Quality Assurance Analysis
- Resource Allocation
- Root Cause Analysis
- Service Level Management
- Service-Level Agreements (SLA)
- Squarespace
- Strategic Thinking
- Support Management
- Team Management
- Team Performance
- Technical Support
- Trend Forecasting
- Workforce Management
- Zendesk Customer Service Software
Eric Hsiao Summary
- Eric Hsiao, based in New York, NY, US, is currently a Customer Support Manager at CurbWaste. Eric Hsiao brings experience from previous roles at Pontera, OpenSea, Latch and Squarespace. Eric Hsiao holds a 2011 - 2014 Bachelor of Science (BS) in Hospitality Administration/Management @ University of Massachusetts Amherst. With a robust skill set that includes Analytics, BLS Instruction, BPO , Basic Life Support (BLS), Cardiopulmonary Resuscitation (CPR) and more. Eric Hsiao has 2 emails and 2 mobile phone numbers on RocketReach.
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