Éric Hénaff Email & Phone Number
Chief Client Officer @ Wifirst
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Éric Hénaff Location
- Paris, FR
Éric Hénaff Work
- Chief Client Officer @ (January 2019 - Present)
- Directeur Expérience client @ (November 2018 - January 2024)
- Directeur Relation Client @ (January 2017 - October 2018)
- Director Account Management @ (April 2014 - December 2016)
- Responsable Qualité et Formation France et Maroc @ (July 2011 - May 2014)
- Responsable d'activité sous traitance : direction de la relation client GP @ (August 2009 - June 2011)
- Responsable de projets @ Neuf Cegetel (January 2008 - January 2009)
- Responsable service client Neuf Mobile @ Neuf Cegetel (January 2006 - January 2009)
- Responsable des études qualitatives du service client @ Neuf Cegetel (January 2004 - January 2005)
- Responsable support partenaire @ Neuf Cegetel (January 2003 - January 2004)
- Responsable fonctionnel call center @ (November 2000 - March 2003)
Éric Hénaff Education
- IAE La Rochelle - École Universitaire de Management
(Business/Commerce, General)
1998-2000 - Lycée Sacré Coeur - Saint-Brieuc
BTS Technico commercial
1996-1998
Éric Hénaff Skills
- Telecommunications
- Call Center
- Customer Experience
- Team Management
- Outsourcing
- Mobile Devices
- CRM
- Management
- Change Management
- Customer Satisfaction
- Project Management
- French
- Service client
- Gestion d'équipe
- Centre d'Appel
- Contact Centers
- Centres d'Appel
Éric Hénaff Summary
- Éric Hénaff, based in Paris, FR, is currently a Chief Client Officer at Wifirst. Éric Hénaff brings experience from previous roles at Wifirst, Acticall Sitel France and Sitel. Éric Hénaff holds a 1998 - 2000 IAE La Rochelle - École Universitaire de Management. With a robust skill set that includes Telecommunications, Call Center, Customer Experience, Team Management, Outsourcing and more. Éric Hénaff has 4 emails and 2 mobile phone numbers on RocketReach.
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