Éric Hénaff Email & Phone Number
Chief Client Officer @ Wifirst
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Éric Hénaff Location
- Paris, FR
Éric Hénaff Work
- 2019 - now Chief Client Officer @
- 2018 - 2024 Directeur Expérience client @
- 2017 - 2018 Directeur Relation Client @
- 2014 - 2016 Director Account Management @
- 2011 - 2014 Responsable Qualité et Formation France et Maroc @
- 2009 - 2011 Responsable d'activité sous traitance : direction de la relation client GP @
- 2008 - 2009 Responsable de projets @ Neuf Cegetel
- 2006 - 2009 Responsable service client Neuf Mobile @ Neuf Cegetel
- 2004 - 2005 Responsable des études qualitatives du service client @ Neuf Cegetel
- 2003 - 2004 Responsable support partenaire @ Neuf Cegetel
- 2000 - 2003 Responsable fonctionnel call center @
Éric Hénaff Education
- IAE La Rochelle - École Universitaire de Management
(Business/Commerce, General)
1998 - 2000 - Lycée Sacré Coeur - Saint-Brieuc
BTS Technico commercial
1996 - 1998
Éric Hénaff Skills
- Telecommunications
- Call Center
- Customer Experience
- Team Management
- Outsourcing
- Mobile Devices
- CRM
- Management
- Change Management
- Customer Satisfaction
- Project Management
- French
- Service client
- Gestion d'équipe
- Centre d'Appel
- Contact Centers
- Centres d'Appel
Éric Hénaff Summary
- Éric Hénaff, based in Paris, FR, is currently a Chief Client Officer at Wifirst. Éric Hénaff brings experience from previous roles at Wifirst, Acticall Sitel France and Sitel. Éric Hénaff holds a 1998 - 2000 IAE La Rochelle - École Universitaire de Management. With a robust skill set that includes Telecommunications, Call Center, Customer Experience, Team Management, Outsourcing and more. Éric Hénaff has 5 emails and 1 mobile phone numbers on RocketReach.
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