Service Delivery Manager @ ACS (July 2006 - March 2014)
Transition Project Manager @ ACS (September 2002 - July 2006)
Eric Hagen Skills
Process Improvement
Service Delivery
Change Management
Requirements Analysis
Budgeting
ITIL
Disaster Recovery
MS Project
Data Center
Service Desk
ISO 20000
Transition Management
IT Service Management
Account Management
Incident Management
Team Building
SLA
Service Management
Outsourcing
IT Outsourcing
Customer Service
Program Management
Managed Services
Call Center
Project Delivery
Deployment
Solution Architecture
Business Continuity
Management
IT Management
Project Management
Vendor Management
Cross-functional Team Leadership
SDLC
Business Process
IT Operations
IT Strategy
PMP
Business Process Improvement
Agile Methodologies
Revenue Cycle Management
Eric Hagen Summary
Eric Hagen, based in Texas, United States, is currently a Retail Sales Associate at Alternatives. Eric Hagen brings experience from previous roles at AmTrust Financial Services, Inc., Optum 360, Xerox and ACS. With a robust skill set that includes Process Improvement, Service Delivery, Change Management, Requirements Analysis, Budgeting and more. Eric Hagen has 1 emails and 3 mobile phone numbers on RocketReach.
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