2016 -
2021 Senior Systems Engineer [ServiceNow] @
2016 -
2017 Senior Technical Analyst - Tools [ServiceNow and Automic One Automation] @
2011 -
2016 Senior IT Systems Administrator and ServiceNow Administrator @
2011 -
2011 Alternate Regional Director - InterPride Region 2 @
2006 -
2011 IT Systems Administrator @
2010 -
2011 President Emeritus and Governance Chair @
2000 -
2010 President @
2001 -
2006 Applications Systems Analyst II @
1992 -
2002 Instructor and Technical Support Specialist @ VITAL SOFT, INC.
1994 -
1999 Project Specialist @
Eric Gauthier Education
University of Washington Information School
Masters of Science (INFORMATION MANAGEMENT (MSIM))
2009
-
2011
University of Phoenix
Bachelor of Science (Business Administration / Information Systems)
1999
-
2002
Stevenson
High School Diploma
1990
-
1994
Eric Gauthier Skills
ITSM
ServiceNow Certified Systems Administrator
ITIL v3 Certified
Business Analysis
Requirements Analysis
Program Management
Incident Management
Problem Management
Change Management
IT Service Management
Vendor Management
ITIL
System Administration
Business Process Improvement
Troubleshooting
Strategy
Strategic Planning
IT Operations
IT Management
Project Management
SharePoint
Customer Service
Business Process Automation
UC4
SCOM
Process Improvement
Batch Processing
Credit Unions
Communication
Microsoft Office
Disaster Recovery
Visio
Team Leadership
Technical Support
Active Directory
Software Documentation
Leadership
Microsoft SQL Server
Security
VMware
Integration
Data Center
Training
Servers
Windows
IIS
Enterprise Architecture
Access
Databases
Networking
Call Centers
Citrix
Microsoft Exchange
Customer Satisfaction
SDLC
Cloud Computing
Business Intelligence
Automic
Business Process
ServiceNow
Knowledge Management
Eric Gauthier Summary
Eric Gauthier, based in Kirkland, WA, US, is currently a ServiceNow Operations Engineer at BECU. Eric Gauthier brings experience from previous roles at BECU. Eric Gauthier holds a 2009 - 2011 Masters of Science in INFORMATION MANAGEMENT (MSIM) @ University of Washington Information School. With a robust skill set that includes ITSM, ServiceNow Certified Systems Administrator, ITIL v3 Certified, Business Analysis, Requirements Analysis and more. Eric Gauthier has 2 emails and 1 mobile phone numbers on RocketReach.
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