Eric Forister Email & Phone Number
Director, Customer Experience and Engagement @ Mastercard
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Eric Forister Location
- St. Louis, MO, US
Eric Forister Work
- Director, Customer Experience and Engagement @ (April 2024 - Present)
- Senior Director, Client Success @ (March 2020 - April 2024)
- Director, Client Success @ (May 2017 - February 2020)
- Director, Service Delivery @ (May 2014 - April 2017)
- Sr. Manager, CX Program Operations @ (April 2010 - April 2014)
- CX Program Manager @ (May 2005 - March 2010)
- Sr. Project Director @ (May 2004 - April 2005)
- Project Director @ (March 2003 - April 2004)
- Project Coordinator @ (January 2002 - February 2003)
- Field Supervisor @ (April 1998 - December 2001)
- Telephone Interviewer @ (October 1997 - March 1998)
Eric Forister Education
- University of Missouri-Saint Louis
Eric Forister Skills
- Account Management
- Advertising Research
- Analytics
- Business Process Improvement
- Change Control
- Client Delivery
- Client Relations
- Communication
- Competitive Intelligence
- Consumer Behaviour
- Customer Data
- Customer Experience
- Customer Insight
- Customer Relationship Management (CRM)
- Data Analysis
- Data Collection
- Escalation
- Focus Groups
- Forecasting
- Management
- Market Research
- Marketing Research
- Marketing Strategy
- Onboarding
- Online Research
- Presentation Skills
- Primary Research
- Product Adoption
- Project Management
- Qualitative Research
- Quantitative Research
- Questionnaire Design
- Sales
- Salesforce.com
- Segmentation
- Service-Level Agreements (SLA)
- Software as a Service (SaaS)
- Strategy
- Survey Design
- Survey Research
Eric Forister Summary
- Eric Forister, based in St. Louis, MO, US, is currently a Director, Customer Experience and Engagement at Mastercard. Eric Forister brings experience from previous roles at InMoment, MaritzCX and Maritz. Eric Forister holds a University of Missouri-Saint Louis. With a robust skill set that includes Account Management, Advertising Research, Analytics, Business Process Improvement, Change Control and more. Eric Forister has 3 emails and 1 mobile phone numbers on RocketReach.
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