2010 -2014 IT Service Delivery and Operations Manager @
2002 -2009 Computer Systems Technical Support Analyst Sr. @
1992 -1996 Aircraft Armament Systems Specialist @
Eric Erhard Education
Kent State University
Bachelor of Business Administration (BBA) (CIS)
1996-2001
Norwayne High School
Eric Erhard Skills
Troubleshooting
Process Improvement
Project Management
Budget Management
Data Center Management
Desktop Support Management
Disaster Recovery
Microsoft Office
Program Management
Customer Service
Requirements Analysis
Systems Engineering
Manufacturing
Engineering Management
Microsoft Project
Security Clearance
Six Sigma
IT Strategy
IT Operations
IT Audit
IT Service Management
Management
Cross-functional Team Leadership
Vendor Management
Business Analysis
VMware
Change Management
Team Leadership
ITIL
Information Technology
Active Directory
Team Management
Technical Support
Leadership
Cross Functional Team Leadership
Eric Erhard Summary
Eric Erhard, based in Cleveland, OH, US, is currently a Sr. Enterprise Infrastructure Manager - FinCrimes and Fraud at PNC. Eric Erhard brings experience from previous roles at PNC, BWX Technologies, Inc. and The Babcock & Wilcox Company. Eric Erhard holds a 1996 - 2001 Bachelor of Business Administration (BBA) in CIS @ Kent State University. With a robust skill set that includes Troubleshooting, Process Improvement, Project Management, Budget Management, Data Center Management and more. Eric Erhard has 4 emails and 4 mobile phone numbers on RocketReach.
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