Eric Dolman Email & Phone Number
Director IVR and Routing Strategy @ CIBC
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Eric Dolman Location
- Toronto, ON, CA
Eric Dolman Work
- Director IVR and Routing Strategy @ (February 2019 - Present)
- Senior Manager, Enterprise Contact Centre Solution Management @ (April 2009 - January 2019)
- Senior Manager, Reporting and Analytics @ (November 2007 - April 2009)
Eric Dolman Education
- Queen's University
MBA
- Western University
B.E.Sc. (Mechanical Engineering)
Eric Dolman Skills
- Analytics
- Business Analysis
- Business Development
- Business Intelligence
- Business Strategy
- Call Center
- Call Centers
- Call Routing
- Competitive Analysis
- Contact Centers
- Contact Centre
- Customer Experience
- IT Strategy
- IVR
- Integration
- Leadership
- Management
- Management Consulting
- Process Engineering
- Product Management
- Program Management
- Project Management
- Strategic Planning
- Strategy
- Team Leadership
- Telecommunications
- Vendor Management
- VoIP
- Wireless
- Apprenticeship Program
- Lgbt
- Microsoft Office
- Microsoft Excel
- Customer Service
- Enterprise Software
- Economic Empowerment
- Sales
- SQL
Eric Dolman Summary
- Eric Dolman, based in Toronto, ON, CA, is currently a Director IVR and Routing Strategy at CIBC. Eric Dolman brings experience from previous roles at Rogers Communications Inc.. Eric Dolman holds a MBA @ Queen's University. With a robust skill set that includes Analytics, Business Analysis, Business Development, Business Intelligence, Business Strategy and more. Eric Dolman has 3 emails and 6 mobile phone numbers on RocketReach.
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