Eric Dolman Email & Phone Number
Director IVR and Routing Strategy @ CIBC
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Eric Dolman Location
- Toronto, ON, CA
Eric Dolman Work
- 2019 -now Director IVR and Routing Strategy @
- 2009 -2019 Senior Manager, Enterprise Contact Centre Solution Management @
- 2007 -2009 Senior Manager, Reporting and Analytics @
Eric Dolman Education
- Western University
B.E.Sc. (Mechanical Engineering)
- Queen's University
MBA
Eric Dolman Skills
- Call Center
- IVR
- Customer Experience
- Management Consulting
- Business Strategy
- Contact Centre
- Telecommunications
- Business Analysis
- Product Management
- Process Engineering
- Team Leadership
- Vendor Management
- Strategic Planning
- Business Intelligence
- Call Routing
- Strategy
- Contact Centers
- VoIP
- Call Centers
- Management
- IT Strategy
- Program Management
- Integration
- Project Management
- Wireless
- Leadership
- Business Development
- Analytics
- Competitive Analysis
- Apprenticeship Program
- Lgbt
- Microsoft Office
- Microsoft Excel
- Customer Service
- Enterprise Software
- Economic Empowerment
- Sales
- SQL
Eric Dolman Summary
- Eric Dolman, based in Toronto, ON, CA, is currently a Director IVR and Routing Strategy at CIBC. Eric Dolman brings experience from previous roles at Rogers Communications Inc.. Eric Dolman holds a B.E.Sc. in Mechanical Engineering @ Western University. With a robust skill set that includes Call Center, IVR, Customer Experience, Management Consulting, Business Strategy and more. Eric Dolman has 3 emails and 6 mobile phone numbers on RocketReach.
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