Eric Devlin Email

Customer Success Account Manager @ Microsoft

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Eric Devlin Location

Perth, WA, AU

Eric Devlin Work

Customer Success Account Manager @ (January 2026 - Present)
Cisco Customer Success Manager @ (November 2025 - November 2025)
Cisco Customer Success Manager @ (September 2024 - September 2025)
Senior Customer Success Technical Adoption Manager @ (May 2023 - January 2024)
Senior Technical Account Manager @ (February 2017 - May 2023)
Technical Account Manager @ (October 2012 - January 2017)
IT Manager @ (August 2011 - October 2012)
IT Voice Operations Manager and Senior Systems Engineer @ (March 2006 - August 2011)
Systems Engineer @ (January 2005 - March 2006)
Systems Administrator @ Vocon Ltd., (April 2004 - December 2004)
PC and Network Administrator @ (November 2001 - December 2003)
Field Service Engineer @ (June 2001 - October 2001)
Microsoft Exchange Administrator (Contract) @ (December 2000 - January 2001)
Microsoft Exchange Administrator @ (January 1998 - July 2000)

Eric Devlin Education

Trinity College Dublin
Diploma of Environmental Sciences (Environmental Sciences)
University College Dublin
BSc (Zoology/Animal Biology)

Eric Devlin Skills

Account Management
Analysis & Evaluation
Artificial Intelligence (AI)
Benchmarking
Build Strong Relationships
Business Relationship Management
Business Reviews
Business-to-Business (B2B)
CSAM
CSAM · Business Relationship Management · Stakeholder Management · Stakeholder Engagement · Value Realization · Post-Sales · Escalations Management · Communication
CSM
Call Centers
Change Management
Cisco Call Manager
Client Relations
Cloud Computing
Commercial Awareness
Communication
Communications
Contact Centers
Customer Adoption
Customer Advocacy
Customer Engagement
Customer Escalation Management
Customer Experience
Customer Lifecycle
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Service
Customer Success
Customer Success Management
Customer Success Planning
Customer Usage
Data Center
Data Center Virtualization
Enablement
Escalations Management
Executive Engagement
Gainsight
Genesys
Genesys Framework
IT Governance
IT Management
IT Operations
IT Service Management
IT Solutions
IT Strategy
ITIL
Implement Frameworks
Information Technology
Infrastructure
Integrate Solutions
Interprets Data
Microsoft Copilot
Post-Sales
Proactive Monitoring
Problem Solving
Product Adoption
Project Delivery
Project Management
Relationship Building
Renewals
Risk Assessment
Risk Management
Senior Stakeholder Management
Service Delivery Management
Software Licensing
Stakeholder Engagement
Stakeholder Management
Success Planning
Technology Adoption
Telecommunications
Telephony
VMware Cloud on AWS – Software Defined Data Center 2019
Value Realization
Virtual Desktop Infrastructure
end user computing

Eric Devlin Summary

Eric Devlin, based in Perth, WA, AU, is currently a Customer Success Account Manager at Microsoft. Eric Devlin brings experience from previous roles at ESN Group, Atturra and VMware. Eric Devlin holds a Diploma of Environmental Sciences in Environmental Sciences @ Trinity College Dublin. With a robust skill set that includes Account Management, Analysis & Evaluation, Artificial Intelligence (AI), Benchmarking, Build Strong Relationships and more. Eric Devlin has 1 emails on RocketReach.