Eric de Pedro Email & Phone Number
Vice President Global Platform Services and Support (GBS) @ Ingram Micro
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Eric de Pedro Location
- Valenzuela, NCR, PH
Eric de Pedro Work
- 2021 -now Vice President Global Platform Services and Support (GBS) @
- 2016 -2021 Head of Cognitive Business Operations, Tata Consultancy Services Philippines @
- 2008 -2016 Senior Vice President for Operations @
- 2006 -2008 Senior Director for Operations @
- 2004 -2006 Director for Operations @
- 2001 -2004 Operations Manager @
- 2001 -2001 Team Supervisor @
- 2000 -2001 Customer Service Representative @
Eric de Pedro Education
- De La Salle University
Bachelor of Arts (B.A.) (PSYCHOLOGY)
1993-1997
Eric de Pedro Skills
- BPO
- Call Center
- Workforce Management
- Contact Centers
- Outsourcing
- COPC
- Vendor Management
- Call Centers
- Team Management
- Management
- Operations Management
- Service Delivery
- Business Process Improvement
- Customer Experience
- Human Resources
- Performance Management
- Telecommunications
- Training
- Coaching
- Leadership
- Team Leadership
- Team Building
- Quality Assurance
- Strategy
- Analysis
- CRM
- Customer Satisfaction
- Inbound Marketing
- Offshoring
- Process Improvement
- Software Documentation
- Troubleshooting
- Sla
- PowerPoint
- Business Profitability
- Business Analysis
- Strategic Planning
- Operations
- Strategic Leadership
- Microsoft Excel
- Change Management
Eric de Pedro Summary
- Eric de Pedro, based in Valenzuela, NCR, PH, is currently a Vice President Global Platform Services and Support (GBS) at Ingram Micro. Eric de Pedro brings experience from previous roles at Tata Consultancy Services and Teleperformance. Eric de Pedro holds a 1993 - 1997 Bachelor of Arts (B.A.) in PSYCHOLOGY @ De La Salle University. With a robust skill set that includes BPO, Call Center, Workforce Management, Contact Centers, Outsourcing and more. Eric de Pedro has 5 emails and 7 mobile phone numbers on RocketReach.
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