2015 -2022 Manager of Department (L2 Application Support) - Customer Service, Sales and Marketing @
2015 -2017 Manager of Team (L2 Application Support) - Electronic Shipping Solutions @
2014 -2015 Manager - Industry Solutions and Services Expert (Customer Service and Contact Centres) @
2011 -2014 Head of Customer Service and Contact Centre @
2010 -2011 Global Manager of Customer Services @
2008 -2010 Customer Support Manager, SEA and Taiwan @
2005 -2008 Business Unit Manager @
2005 -2006 Netgear Support Engineer @
Eric Chuah Education
Napier University
Bachelor of Science (B.Sc.) (Computerized Networking)
2003-2004
Sunway University College
Advanced Diploma (Computer Science)
2001-2002
Eric Chuah Skills
Management
Telecommunications
Service Delivery
CRM
Business Process Improvement
Customer Satisfaction
Business Process
Business Process Design
Requirements Analysis
Managed Services
Contact Center Strategy
Contact Center Optimization
Strategic Partnerships
Team Management
Service Desk Management
Customer Relationship Management (CRM)
Contact Center Management
Contact Center Operations
Product Management
ITIL
Customer Support
Customer Retention
Online Support
Logitech
Leadership
Process Improvement
Business Analysis
Performance Management
Contact Centers
Customer Service
Customer Relationship Management Crm
Banking
Mechanical Design
Netgear
World Class Customer Service
Customer Relationship Management
Eric Chuah Summary
Eric Chuah, based in Singapore, is currently a Head of Customer Service at Maneuver Marketing. Eric Chuah brings experience from previous roles at CoreLogic Australia, DHL IT Services and Accenture. Eric Chuah holds a 2003 - 2004 Bachelor of Science (B.Sc.) in Computerized Networking @ Napier University. With a robust skill set that includes Management, Telecommunications, Service Delivery, CRM, Business Process Improvement and more. Eric Chuah has 3 emails on RocketReach.
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