2012 -
now Director Sales and Client Service Delivery @
2002 -
now Director Client Engagement @
2010 -
2012 Director Incident, Problem and Change Management @
2006 -
2010 Manager Service Delivery @
2005 -
2006 Service Delivery Management @
2004 -
2004 Systems Integrator @
2002 -
2004 Air Liquide Transition @
1994 -
2002 IT Manager @
1994 -
2002 Manager Canadian Operations @
Eric Burgess Education
McGill University
Bachelors (Psychology)
1988
-
1991
Eric Burgess Skills
Incident Management
Change Management
ERP
Telecommunications
PMP
Service Delivery Management
ITIL
Service Management
IT Service Management
Outsourcing
Leadership
IT Management
IT Operations
Service Delivery
IT Strategy
Institutional
CGI
Microsoft Office
Customer Service
Services
Troubleshooting
Process Improvement
Eric Burgess Summary
Eric Burgess, based in Montreal, QC, CA, is currently a Director Sales and Client Service Delivery at CGI. Eric Burgess brings experience from previous roles at CGI. Eric Burgess holds a 1988 - 1991 Bachelors in Psychology @ McGill University. With a robust skill set that includes Incident Management, Change Management, ERP, Telecommunications, PMP and more. Eric Burgess has 2 emails and 2 mobile phone numbers on RocketReach.
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