Associate Customer Success Manager @ (July 2024 - November 2025)
Customer Success Manager @ (April 2023 - April 2024)
Customer Success Specialist @ (December 2021 - April 2023)
Sales Manager @ (September 2019 - December 2021)
Account Executive @ (September 2018 - September 2019)
Account Manager @ (February 2017 - September 2018)
Eric Baez Education
Florida International University
Bachelor of Business Administration - BBA (Business Administration and Management, General)
2018-2022
Eric Baez Skills
Active Directory
Active Listening
Analytical Skills
Auditing
Client Relations
Coaching
Communication
Customer Conversion
Customer Experience
Customer Experience Management
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Service
Customer Success
Easily Adaptable
Enterprise Accounts
Financial Analysis
High-growth
Inside Sales
Leadership
Leadership Development
Microsoft Excel
Microsoft Office
Microsoft Outlook
Microsoft Power BI
Negotiation
Presentations
Problem Solving
Resolving Issues
Retail
Retail Sales
Sales & Marketing
Sales Analysis
Sales Development
Sales Leadership
Sales Management
Sales Performance
Sales Strategy
Salesforce
Service-Level Agreements (SLA)
Software as a Service (SaaS)
Team Coordination
Team Leadership
Team Management
Teamwork
Technical Support
Ticketing Systems
Value Selling
Written Communication
Eric Baez Summary
Eric Baez, based in Orlando, FL, US, is currently a Customer Success Manager at ServiceNow. Eric Baez brings experience from previous roles at ServiceNow, TOPdesk, Knight Capital Funding and T-Mobile. Eric Baez holds a 2018 - 2022 Bachelor of Business Administration - BBA in Business Administration and Management, General @ Florida International University. With a robust skill set that includes Active Directory, Active Listening, Analytical Skills, Auditing, Client Relations and more. Eric Baez has 2 emails and 1 mobile phone numbers on RocketReach.
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