Ephraim Resus Email & Phone Number
Global Service Delivery Manager @ ITSM Corporation
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Ephraim Resus Location
- Calabarzon, Philippines
Ephraim Resus Work
- Global Service Delivery Manager @ (November 2020 - Present)
- Sr. Project Manager @ (February 2019 - October 2020)
- IT Consultant @ ORIENTE TECHNOLOGIES (HK) LIMITED (April 2018 - July 2018)
- Manager, Technical Project Management, Enterprise IT @ (September 2014 - June 2016)
- Principal, Technical Project Management @ (May 2014 - September 2014)
- Sr. Project Manager @ (February 2012 - March 2014)
- Manager, Global Information Management @ Xerox - Affiliated Computer Services, Inc. (December 2010 - February 2012)
- Technology Account Manager @ Stream Global Services (December 2009 - December 2010)
- Sr. IT Project Leader @ eTelecare Global Solutions (January 2007 - December 2009)
- Assistant Manager, Terminal Operations @ Philippine Airport and Ground Services Terminals, Inc. (PAGS Terminals) (October 2002 - July 2003)
- Deployment Manager and Managing Consultant @ NCR Software Corp. (NSC) / Headstrong (formerly James Martin) (August 1999 - June 2001)
- Head, Information Technology Department @ Philippine Wireless, Inc. (PWI) / Pocketbell (March 1999 - July 1999)
- Project Manager @ Strategic Solutions Integrators Inc. (June 1997 - April 1998)
- Deployment Manager and Senior Assistant Vice President @ American International Underwriters Corp. (June 1996 - March 1997)
- Systems Analyst and Banking Systems Consultant @ AxSys (Philippines) Inc. (October 1993 - April 1996)
- Senior Programmer @ The Saudi British Bank (May 1991 - July 1993)
- System Administrator @ The Saudi Arabian Monetary Agency (December 1989 - November 1990)
- Analyst Programmer @ Software Research and Development Inc (October 1988 - December 1989)
- Computer Programmer and Operator @ Polygon Ventures and Land Dev’t. Corp. (April 1986 - September 1988)
Ephraim Resus Education
- Ateneo Graduate School of Business
(Ateneo-Regis Masters in Business Administration (MBA) Program)
2004-2006 - Philippine School of Business Administration
BSBA (Management)
1980-1986 - Don Bosco Technical College 1970-1980
Ephraim Resus Skills
- Contract Management
- Service Quality
- Service Improvement
- Customer Requirements
- Presales
- Internet Protocol Suite (TCP/IP)
- Call Center
- BPO
- IT Management
- Vendor Management
- Program Management
- Business Analysis
- Problem Solving
- Process Improvement
- Process Engineering
- Change Management
- Strategic Planning
- Outsourcing
- Project Management
- Team Management
- Leadership
- Project Planning
- Management
- Data Center
- Training
- Integration
- Service Delivery
- IT Operations
- Software Development
- Agile Methodologies
- Business Process Improvement
- Databases
- SDLC
- Business Intelligence
- Telecommunications
- ITIL
- Call Centers
- Contact Centers
Ephraim Resus Summary
- Ephraim Resus, based in Calabarzon, Philippines, is currently a Global Service Delivery Manager at ITSM Corporation. Ephraim Resus brings experience from previous roles at Strata / SRG Asia, ORIENTE TECHNOLOGIES (HK) LIMITED and TeleTech. Ephraim Resus holds a 2004 - 2006 Ateneo Graduate School of Business. With a robust skill set that includes Contract Management, Service Quality, Service Improvement, Customer Requirements, Presales and more. Ephraim Resus has 1 emails and 1 mobile phone numbers on RocketReach.
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