Emmanuel D. Email
Customer Success Manager (Onboarding and Experience) @ Termii
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Emmanuel D. Work
- Customer Success Manager (Onboarding and Experience) @ (October 2025 - Present)
- Senior Support Specialist @ Ohentpay Limited UK ( Remote) (January 2024 - October 2025)
- Senior Customer Success Executive (Second level support) @ (December 2023 - September 2025)
- Customer Success Executive @ (October 2022 - December 2023)
- Team Lead ( Customer Experience Expert ) @ (January 2021 - October 2022)
- Customer Experience Expert @ (February 2020 - January 2021)
- Customer Specialist @ United Bank For Africa, Lagos, Nigeria (onsite) (February 2021 - September 2022)
- Customer Specialist @ United Bank For Africa, Lagos, Nigeria (onsite) (February 2020 - January 2021)
- Internship Program @ (March 2018 - August 2018)
- Internship @ (April 2015 - December 2015)
Emmanuel D. Education
- Southwestern University, Nigeria
Bachelor's degree (In view) (Business Administration)
2025-2026 - Lagos State polytechnic
higher national diploma (Banking and finance)
2015-2017 - Lagos State Polytechnic
Higher National Diploma (Banking and Financial Support Services)
2011-2014 - Southwestern University
Bachelor of Business Administration
Emmanuel D. Skills
- Active Listening
- Analytical Skills
- Attention to Detail
- Avaya Products
- B2C
- Business Strategy
- CRM Integration
- CRM Software
- CRM Tools ( Trello, Intercom)
- Chat
- Coaching & Mentoring
- Communication
- Computer Literacy
- Continuous Process Improvement
- Creative Problem Solving
- Cross-cultural Communication Skills
- Customer Experience
- Customer Interaction
- Customer Lifecycle Management
- Customer Loyalty
- Customer Onboarding
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction (CSAT)
- Customer Service
- Customer Service Management
- Customer Success
- Customer Support
- Customs Regulations
- Data Tracking
- Data driven feedback loops
- Design Thinking
- Digital Marketing
- Easily Adaptable
- Escalation Management
- Finacle
- Fintech Support Operations
- Fintect support operations
- Freshdesk
- Gamification
- Google Workspace
- Help Desk Support
- High Analytical Skills
- High Level Of Accuracy
- Interpersonal Communication
- Interpersonal Skills
- Jira
- Leadership
- Logistics Management
- Management
- Market Segmentation
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- Mobile Applications
- Multilingual Communication
- Multitasking
- Negotiation
- Notion Productivity Software
- Online Support
- Operations Execution
- Oral Communication
- Phone Etiquette
- Priority Management
- Problem Solving
- Process Improvement Projects
- Process optimization
- Product Knowledge
- Product Safety
- Quality Assurance
- Relationship Development
- Reporting & Analysis
- Revenue Generation
- Search Engine Optimization (SEO)
- Slack
- Social Media
- Standard Operating Procedure (SOP)
- Teamwork
- Time Management
- Training
- User activation & adoption
- WordPress
- Written Communication
- Zendesk
- client onboarding & journey mapping
- communication & Conflict resolution
- customer retention & churn mitigation
- documentation & process design
- empathy
Emmanuel D. Summary
- Emmanuel D., is currently a Customer Success Manager (Onboarding and Experience) at Termii Group. Emmanuel D. brings experience from previous roles at Ohentpay Limited UK ( Remote), OhentPay and UBA Group. Emmanuel D. holds a 2025 - 2026 Bachelor's degree (In view) in Business Administration @ Southwestern University, Nigeria. With a robust skill set that includes Active Listening, Analytical Skills, Attention to Detail, Avaya Products, B2C and more.
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