Emmanuel C. Email
Senior Enterprise Customer Success Manager @ Salesforce
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Emmanuel C. Work
- Senior Enterprise Customer Success Manager @ (August 2019 - Present)
- Global Partner Success Specialist - iOS and FileMaker Adoption and Growth EMEIA @ (July 2018 - August 2019)
- Technical Support Supervisor , Major Incident and Client Escalations @ (April 2017 - July 2018)
- iOS and MAC OS Technical Support Specialist @ (August 2016 - April 2017)
- Azure Incident and Global Communications Manager (Rational Interaction ) @ (August 2014 - August 2016)
- Technical Account Manager – Microsoft Dynamics @ (December 2013 - August 2014)
- Premier Account Manager- Government and Enterprise Segments @ (January 2012 - December 2013)
- Sales Account Executive @ (December 2010 - January 2012)
Emmanuel C. Education
- University of Portsmouth
Master's degree (MSc) (Strategic Business)
- University of Portsmouth
Bachelor of Science (Computing and Information Systems)
Emmanuel C. Skills
- Account Management
- Adoption & Solution Enablement
- AgentForce
- Agile Methodologies
- Analytical Skills
- Audio Conferencing
- Business Development
- Business Process Mapping
- Business Relationship Management
- Business Reviews
- Business Value
- Business-to-Business (B2B)
- Business-to-Business (B2B) Customer Success
- Change Management
- Churn Mitigation
- Communication
- Consulting
- Creative Problem Solving
- Critical Incident Response
- Customer Advocacy
- Customer Engagement
- Customer Escalation Management
- Customer Experience
- Customer Experience (CX) Strategy
- Customer Experience Management
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Service
- Engineering Support
- Enterprise Solution Design
- Escalations Management
- Incident Investigation
- Incident Management
- Microsoft Dynamics 365
- Multicultural Team Leadership
- Onboarding & Implementation
- Personal Development
- Problem Resolution
- Problem Solving
- Product Adoption
- Project Management
- Proof of Concept
- Retention Strategies
- Root Cause Analysis
- Sales Partnership
- Salesforce Integration & Automation
- Salesforce Solution Architecture
- Salesforce.com Administration
- Salesforce.com Implementation
- Service-Level Agreements (SLA)
- Software as a Service (SaaS)
- Solution Architecture
- Stakeholder Management
- Storytelling
- Team Building
- Technical Account Management
- Technical Discovery & Design
- Technical Pre-Sales
- Technical Presales
- Technical Presentations
- Territory Account Management
- Training Delivery
- User Story Mapping
- Value Propositions
- Whiteboarding
Emmanuel C. Summary
- Emmanuel C., is currently a Senior Enterprise Customer Success Manager at Salesforce. Emmanuel C. brings experience from previous roles at Apple and Microsoft. Emmanuel C. holds a Master's degree (MSc) in Strategic Business @ University of Portsmouth. With a robust skill set that includes Account Management, Adoption & Solution Enablement , AgentForce, Agile Methodologies, Analytical Skills and more. Emmanuel C. has 2 emails on RocketReach.
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