Emma Newell Email & Phone Number
Customer Care Director @ Financial Times
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Emma Newell Location
- United Kingdom
Emma Newell Work
- Customer Care Director @ (January 2026 - Present)
- Head of Operations, Customer Care @ (March 2024 - January 2026)
- Operations Director, FT Professional (Maternity Cover) @ (May 2023 - March 2024)
- Head of Customer Care Training, Quality and Operations @ (January 2019 - May 2023)
- Head of Customer Service, Training and Quality @ (November 2015 - January 2019)
- Customer Service Operations Manager - Global B2C @ (February 2014 - November 2015)
- Customer Services Manager @ (January 2011 - January 2014)
- Deputy Services Manager @ (January 2010 - January 2011)
- Customer Service Team Leader @ (September 2006 - January 2010)
- Customer Service Specialist @ (February 2006 - September 2006)
Emma Newell Education
- The Manchester Metropolitan University
Photography (BA Hons)
2002-2005 - Hugh Baird University Centre
National Diploma in Foundation Studies in Art and Design (Photography, Graphic Design, Illustration, Fashion, 3D Design, Fine Art)
2001-2002 - Sacred Heart Catholic High School
3 A Levels
Emma Newell Skills
- Business Analysis
- Business Continuity
- Business Planning
- Business Process Improvement
- Business-to-Business (B2B)
- CRM
- Call Center Development
- Call Centers
- Change Management
- Coaching
- Collaborative Problem Solving
- Commercially driven
- Communication
- Contact Center Management
- Contact Center Operations
- Cross-Cultural Communication Skills
- Customer Engagement
- Customer Experience
- Customer Experience Management
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Service Operations
- Customer Support
- Demand Generation
- Employee Engagement
- Key Performance Indicators
- Leadership
- Leadership Development
- Management
- Microsoft Office
- Net Promoter Score
- Operations Management
- Performance Management
- Problem Solving
- Process Improvement
- Program Management
- Project Delivery
- Project Management
- Quality Assurance
- Service Operation
- Service Operations
- SharePoint
- Soft Skills
- Software Documentation
- Stakeholder Engagement
- Stakeholder Management
- Strategic Thinking
- Strategic Vision
- Strategy
- Talent Management
- Team Leadership
- Team Management
- Team Performance
- Teamwork
- Training
- Training Delivery
- Training Needs Analysis
- Customer Relationship Management Crm
- Customer Relationship Management
Emma Newell Summary
- Emma Newell, based in United Kingdom, is currently a Customer Care Director at Financial Times. Emma Newell brings experience from previous roles at Financial Times. Emma Newell holds a 2002 - 2005 Photography (BA Hons) @ The Manchester Metropolitan University. With a robust skill set that includes Business Analysis, Business Continuity, Business Planning, Business Process Improvement, Business-to-Business (B2B) and more. Emma Newell has 2 emails on RocketReach.
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