Emma Lo Email & Phone Number
Owner and Executive Director @ CS in focus
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Emma Lo Location
- Toronto, ON, CA
Emma Lo Work
- Owner and Executive Director @ (March 2024 - Present)
- Podcast Host and Marketing Lead @ (August 2023 - Present)
- Advisor @ (December 2023 - Present)
- Portfolio Advisor @ (November 2023 - Present)
- Customer Success Operations and Renewals @ (December 2025 - October 2026)
- Customer Success Operations and Strategy @ (January 2025 - December 2025)
- Manager, Customer Success @ (March 2024 - January 2025)
- Partner and GTM consultant @ (January 2023 - March 2024)
- Director of Customer Success @ (September 2020 - November 2022)
- Manager of Customer Success @ (January 2019 - August 2020)
- Head of Client Onboarding @ (March 2018 - January 2019)
- Head of Client Experience, Marketing and Support @ (September 2011 - January 2019)
- Graduate Researcher @ (August 2006 - February 2014)
- Clinical Research Coordinator | Data and Sample Operations @ (June 2006 - August 2008)
Emma Lo Education
- Queen's University
Doctor of Philosophy - PhD (Pathology and Molecular Medicine)
- National Taiwan University
M.Sc. (Medical Technology)
- National Cheng Kung University
B.Sc. (Medical Technology)
Emma Lo Skills
- Analytical Skills
- Artificial Intelligence (AI)
- B2B Marketing Strategy
- Biochemistry
- Business Development
- Business Strategy
- Business-to-Business (B2B)
- Cell Biology
- Change Management
- Client Services
- Coaching & Mentoring
- Community Building
- Community Development
- Community Management
- Creativity and Innovation
- Customer Engagement
- Customer Experience
- Customer Insight
- Customer Journey Mapping
- Customer Journeys
- Customer Loyalty
- Customer Management
- Customer Onboarding
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Segmentation Strategy
- Customer Service
- Customer Success
- Customer-focused Service
- Data Analysis
- De-escalation
- Digital Marketing
- Digital Strategy
- E-Commerce
- Enablement
- Event Management
- Event Planning
- Event Production
- Go-to-Market Strategy
- Market Research
- Marketing Event Planning
- Marketing Strategy
- Microsoft Office
- Molecular Biology
- New Business Development
- Operations Management
- Product Development
- Product Knowledge
- Product Management
- Product Marketing
- Project Management
- Research
- Revenue & Profit Growth
- Revenue Analysis
- Revenue Cycle Management
- Revenue Forecasting
- Sales
- Sales & Marketing
- Sales Enablement
- Sales Operations
- Salesforce.com
- Statistics
- Strategic Partnerships
- Strategy
- Team Management
- community
- revenue operations
Emma Lo Summary
- Emma Lo, based in Toronto, ON, CA, is currently a Owner and Executive Director at CS in Focus. Emma Lo brings experience from previous roles at CS in Focus, ValuSync, Hatchet Ventures 🪓 and Deepgram. Emma Lo holds a Doctor of Philosophy - PhD in Pathology and Molecular Medicine @ Queen's University. With a robust skill set that includes Analytical Skills, Artificial Intelligence (AI), B2B Marketing Strategy, Biochemistry, Business Development and more. Emma Lo has 3 emails and 2 mobile phone numbers on RocketReach.
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