Emma Lam Email & Phone Number
CRM and Contracts Manager @ Local Partnerships LLP
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Emma Lam Location
- Manchester, England, GB
Emma Lam Work
- 2024 -now CRM and Contracts Manager @
- 2021 -2024 Head of Workforce Planning and Operational Support @
- 2020 -2021 Resource Planning Analyst and Lead @
- 2018 -2019 Resource Planning and Management Information Manager @
- 2017 -2018 Resource Planning Manager @
- 2015 -2017 Senior Capacity Planning Analyst @
- 2013 -2015 Capacity Planning Analyst @
- 2013 -2013 Commercial Management Analyst @
- 2007 -2013 Resource Planning Analyst @
- 2005 -2007 Scheduling Manager @
- 2003 -2005 Scheduling Analyst @
- 2000 -2003 Complaint Resolution Executive @
- 1997 -2000 Trainee and Deputy and Branch Retail Manager - The Link @
- 1994 -1997 Sponsored Engineering Student @
Emma Lam Education
- The Open University
Certificate in Accounting
2002-2003 - University of Cambridge
MA (Natural Sciences / Chemical Engineering)
1994-1997
Emma Lam Skills
- Customer Experience
- Supply Management
- Stakeholder Management
- Call Center
- Resource Modelling
- Numerical Analysis
- Avaya
- Data Analysis
- Forecasting
- Telecommunications
- Business Analysis
- Resource Management
- Team Management
- Team Leadership
- Process Improvement
- ERP
- Workforce Management
- Strategy
- IVR
- Field Operations
- Operations Management
- Contact Centers
- Business Process
- Change Management
- Avaya Technologies
- Project Planning
- Business Process Improvement
- Analytical Skills
- Outsourcing
- Service Delivery
- Call Centers
- Analysis
- Performance Management
Emma Lam Summary
- Emma Lam, based in Manchester, England, GB, is currently a CRM and Contracts Manager at Local Partnerships LLP. Emma Lam brings experience from previous roles at Local Partnerships LLP, Sunrise Senior Living UK and Capita. Emma Lam holds a 2002 - 2003 Certificate in Accounting @ The Open University. With a robust skill set that includes Customer Experience, Supply Management, Stakeholder Management, Call Center, Resource Modelling and more. Emma Lam has 2 emails and 1 mobile phone numbers on RocketReach.
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