Emma Lam Email & Phone Number
CRM and Contracts Manager @ Local Partnerships LLP
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Emma Lam Location
- Manchester, England, GB
Emma Lam Work
- CRM and Contracts Manager @ (December 2024 - Present)
- Head of Workforce Planning and Operational Support @ (June 2021 - December 2024)
- Resource Planning Analyst and Lead @ (January 2020 - May 2021)
- Resource Planning and Management Information Manager @ (July 2018 - December 2019)
- Resource Planning Manager @ (July 2017 - July 2018)
- Senior Capacity Planning Analyst @ (April 2015 - July 2017)
- Capacity Planning Analyst @ (June 2013 - April 2015)
- Commercial Management Analyst @ (April 2013 - June 2013)
- Resource Planning Analyst @ (June 2007 - April 2013)
- Scheduling Manager @ (April 2005 - June 2007)
- Scheduling Analyst @ (November 2003 - April 2005)
- Complaint Resolution Executive @ (November 2000 - November 2003)
- Trainee and Deputy and Branch Retail Manager - The Link @ Dixons Retail (August 1997 - November 2000)
- Sponsored Engineering Student @ npower (September 1994 - June 1997)
Emma Lam Education
- The Open University
Certificate in Accounting
2002-2003 - University of Cambridge
MA (Natural Sciences / Chemical Engineering)
1994-1997
Emma Lam Skills
- Analysis
- Analytical Skills
- Avaya
- Avaya Technologies
- Business Analysis
- Business Process
- Business Process Improvement
- Call Center
- Call Centers
- Change Management
- Contact Centers
- Customer Experience
- Data Analysis
- ERP
- Field Operations
- Forecasting
- IVR
- Numerical Analysis
- Operations Management
- Outsourcing
- Performance Management
- Process Improvement
- Project Planning
- Resource Management
- Resource Modelling
- Service Delivery
- Stakeholder Management
- Strategy
- Supply Management
- Team Leadership
- Team Management
- Telecommunications
- Workforce Management
Emma Lam Summary
- Emma Lam, based in Manchester, England, GB, is currently a CRM and Contracts Manager at Local Partnerships LLP. Emma Lam brings experience from previous roles at Local Partnerships LLP, Sunrise Senior Living UK and Capita. Emma Lam holds a 2002 - 2003 Certificate in Accounting @ The Open University. With a robust skill set that includes Analysis, Analytical Skills, Avaya, Avaya Technologies, Business Analysis and more. Emma Lam has 2 emails and 1 mobile phone numbers on RocketReach.
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