2015 -2017 Head of Process Excellence - Customer Transformation Programme Wholesale Water @
2014 -2015 Senior Sales Operations Manager - Sales Operations at Microsoft @
2012 -2013 Business Operations Manager Customer Support @
2008 -2012 Customer and Partner Experience Lead UK Services at Microsoft Ltd @
2000 -2008 EMEA Program Manager @
1997 -2000 Project Manager @ Hays DX
1993 -1997 Consultant @
Emma Knox Education
Sheffield Hallam University
Bsc Hons ( Systems Modelling 1st)
1989-1993
Grange Comprehensive
Grange Comprehensive
Grange Comprehensive
Emma Knox Skills
Analytical Skills
Forecasting
Sales Management
Salesforce.com
Presentations
Business Reviews
Business Reporting
Change Management
Workshop Facilitation
Service Delivery
Customer Experience
Management
Cross-functional Team Leadership
Process Improvement
Program Management
Business Development
IT Strategy
Business Process
IT Service Management
Professional Services
Service Management
Stakeholder Management
Six Sigma
Outsourcing
Strategy
Team Leadership
ITIL
CRM
Customer Satisfaction
SaaS
Leadership
Project Portfolio Management
Vendor Management
Business Process Improvement
Business Analysis
Cloud Computing
Integration
Business Intelligence
Business Transformation
Solution Selling
Employee Engagement
Project Delivery
Product Management
Business Strategy
IT Management
Enterprise Software
Managed Services
Software Project Management
Pre-sales
Customer Relationship Management (CRM)
Software as a Service (SaaS)
Customer Relationship Management Crm
Software as a Service Saas
Cross Functional Team Leadership
Marketing
Pre Sales
Transformations
Public Speaking
CPE
SQL
Customer Service
Microsoft Office
Microsoft Excel
Customer Relationship Management
Software as a Service
Emma Knox Summary
Emma Knox, based in United Kingdom, is currently a Global Channel GTM Lead at Cloud Software Group. Emma Knox brings experience from previous roles at Cloud Software Group, Citrix and Thames Water. Emma Knox holds a 1989 - 1993 Bsc Hons in Systems Modelling 1st @ Sheffield Hallam University. With a robust skill set that includes Analytical Skills, Forecasting, Sales Management, Salesforce.com, Presentations and more. Emma Knox has 2 emails and 1 mobile phone numbers on RocketReach.
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