Senior Service Delivery Manager @ Dimension Data (May 2012 - April 2019)
Senior Service Delivery Manager @ (August 2009 - May 2012)
Service Delivery Manager @ (July 2006 - July 2009)
Supply Chain Manager @ (April 2005 - June 2006)
Internal Account Manager @ ICL (March 2000 - March 2005)
Emma James Education
Northumbria University
BA (Hons) Business Administration
Emma James Skills
IT Service Management
ITIL
New Business Development
IT Outsourcing
Service Management
ITIL Process Implementation
ITIL Implementation
Service Delivery Optimization
Service Delivery Management
IT Optimisation
Pre-sales
PRINCE2
Project Delivery
ITIL Process
IT Service Delivery
ITIL Service Strategy
Business Process Improvement
PMO
IT Management
Service Delivery
Service Desk
Managed Services
IT Operations
Problem Management
Transition Management
Incident Management
Outsourcing
IT Strategy
ITIL Certified
Infrastructure
Data Center
IT Transformation
Stakeholder Management
Business Continuity
Offshoring
Solution Architecture
Governance
Project Portfolio Management
Resource Management
ISO 20000
Disaster Recovery
ITIL v3 Foundations Certified
Service Level Management
HP
Release Management
Vendor Management
Business Transformation
System Deployment
SLA
Service-Level Agreements (SLA)
PowerPoint
Sales
Business Analysis
Microsoft Office
Management
Service Level Agreements Sla
Pre Sales
Services
Service Level Agreements
Emma James Summary
Emma James, based in Leeds, GB, is currently a Senior Customer Success Account Manager at Microsoft. Emma James brings experience from previous roles at Dimension Data and Fujitsu Services. Emma James holds a BA (Hons) Business Administration @ Northumbria University. With a robust skill set that includes IT Service Management, ITIL, New Business Development, IT Outsourcing, Service Management and more. Emma James has 1 emails and 1 mobile phone numbers on RocketReach.
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