Senior Customer Reporting Analyst (Innovation and Marketing) @ CYBG PLC (August 2016 - August 2017)
MI Reporting Analyst (Customer Proposition) @ (July 2015 - August 2016)
MI Analyst (Strategy and Planning) @ (January 2014 - June 2015)
Deputy Manager (Savings Workflow) @ (December 2011 - January 2014)
Customer Service Representative (Savings Operations) @ (August 2010 - December 2011)
Complaints Champion @ (March 2010 - August 2010)
Administrative Assistant (Business Continuity) @ Scottish Power Distribution Ltd (April 2007 - April 2009)
Emma Drummond Education
Kings Park Secondary
High School
2002-2006
Emma Drummond Skills
Business Analysis
Customer Experience
Banking
Team Management
Stakeholder Management
Project Delivery
Analysis
Performance Management
Management
SAS
Dashboard Development
Financial Reporting
Microsoft Access
SharePoint
Microsoft Excel
Business Obejcts XI
Process Improvement
Retail Banking
Financial Services
Business Process Improvement
Relationship Management
Customer Service
Change Management
Microsoft Office
Credit Cards
Team Leadership
Emma Drummond Summary
Emma Drummond, based in Glasgow, GB, is currently a Senior Insight Analyst (Customer Banking Insight) at Nationwide Building Society. Emma Drummond brings experience from previous roles at Virgin Money UK PLC, NHS, CYBG PLC and Clydesdale Bank. Emma Drummond holds a 2002 - 2006 High School @ Kings Park Secondary. With a robust skill set that includes Business Analysis, Customer Experience, Banking, Team Management, Stakeholder Management and more. Emma Drummond has 2 emails on RocketReach.
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