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Emma Diaz Location
Los Angeles, CA, US
Emma Diaz Work
Customer Support Supervisor @ (February 2026 - Present)
General Manager @ (June 2022 - February 2026)
Senior Manager @ (March 2011 - May 2022)
Emma Diaz Education
Santa Monica College
Child Development
Emma Diaz Skills
AS400 / IBM iSeries Proficiency
Aircall Cloud Call Center
Analytical Reporting
Background Checks
Business Growth
Client Relationship Strengthening
Coaching & Succession Planning
Collaborative Problem Solving
Communication
Conflict Resolution
Cross-Functional Collaboration
Customer Satisfaction
Customer Support Escalation Handling
Daily Operations
Data Tracking and Reporting
Development Of Employees
Directives
Easily Adaptable
Employee Engagement & Morale
Employee Performance Review Systems
FIFO (First In, First Out) Process Optimization
Fluent in Spanish
Food Safety & Compliance
Food Safety Certification & Compliance
Food and Beverage Operations
Hiring
Hospitality Industry
HubSpot
Interpersonal Communication
Interpersonal Skills
Inventory Loss Prevention
KPI & Performance Management
Leadership
Leadership Management
Leadership Pipeline Development
Marketing & Membership Growth Strategy
New Market Expansion
Operational Excellence
Operations Management
POS & Retail Management Systems
Payroll Administration
People Management
Performance Management
Problem Solving
Sales Coaching
Store Management
Strategic Planning
Strategic Thinking
Team Leadership
Training
Vendor, Buyer & Member Relations
Waste Reduction & Cost Control
Waste Reduction & Efficiency Initiatives
Weights and Measures & Health Department Compliance
Workforce Optimization
Workplace Safety & Compliance
Written Communication
Zendesk Customer Service Software
Emma Diaz Summary
Emma Diaz, based in Los Angeles, CA, US, is currently a Customer Support Supervisor at AIA Contract Documents. Emma Diaz brings experience from previous roles at Squeeze and Costco Wholesale. Emma Diaz holds a Child Development @ Santa Monica College. With a robust skill set that includes AS400 / IBM iSeries Proficiency, Aircall Cloud Call Center, Analytical Reporting, Background Checks, Business Growth and more. Emma Diaz has 3 emails and 2 mobile phone numbers on RocketReach.
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