2014 -
2020 Director of Sales and Customer Operations UK @
2012 -
2014 Head of Customer Services and Interim Head of People and Talent Development @
2004 -
2012 Head of Customer Services @
2004 -
2007 Relationship Manager @
2003 -
2004 Senior Operations Manager @
Emma Botfield Education
The Professional Planning Forum
Professional Accreditation (Customer Services)
2015
-
2015
Institute of Customer Services
(Customer Service Management)
2010
-
2011
Britannic Assurance
Black Belt (Six Sigma )
2007
-
2008
Neruo Linguistic Programme
Diploma (NLP Practioner)
2007
-
2008
Chartered Institute of Insurance
(Financial Planning Certificate)
2001
-
2001
Dartmouth High School 1981
-
1986
Emma Botfield Skills
Organizational Leadership
Change Leadership
Thought Leadership
Stakeholder Management
Business Change Management
Corporate Social Responsibility
Change Management
Coaching
Performance Management
Public Sector
Training
Leadership
Operations Management
Strategy
Customer Experience
Microsoft Office
Recruiting
Human Resources
Emma Botfield Summary
Emma Botfield, based in Corby, GB, is currently a VP Strategy Delivery and Execution at RS Group plc. Emma Botfield brings experience from previous roles at RS Components, Sandwell Council and Sandwell MBC. Emma Botfield holds a 2015 - 2015 Professional Accreditation in Customer Services @ The Professional Planning Forum. With a robust skill set that includes Organizational Leadership, Change Leadership, Thought Leadership, Stakeholder Management, Business Change Management and more. Emma Botfield has 2 emails and 2 mobile phone numbers on RocketReach.
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