Emma Ballay Email
Customer Success Lead @ Groover
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Emma Ballay Location
- Paris, FR
Emma Ballay Work
- Customer Success Lead @ (April 2025 - Present)
- Customer Success Manager @ (January 2021 - Present)
- Freelance Content Writer @ (September 2018 - June 2021)
- Station Agent @ (July 2020 - August 2020)
- Bank Clerk @ (June 2019 - August 2019)
- Communication and Business Development Intern @ Sun7 Boulevard (March 2019 - June 2019)
- Marketing and Communication Intern @ (May 2018 - July 2018)
- Telephone interviewer @ (May 2017 - February 2018)
- Au Pair Girl @ (August 2015 - July 2016)
Emma Ballay Education
- iaelyon School of Management
Master's degree (International Business and Management)
2019-2021 - iaelyon School of Management
Bachelor in Management & Global Business (International Business)
2018-2019 - iaelyon School of Management
Bachelor in Management and Social Sciences
2016-2018 - Lycée Européen Charles de Gaulle
Bac ES International
2013-2015
Emma Ballay Skills
- International Business Development
- Strategic Planning
- Social Media
- Web Content Writing
- Blogging
- Translation
- Analytical Skills
- Reporting & Analysis
- Accounting
- Statistics
- Budgeting
- Administration
- Supplier Negotiation
- Digital Media
- Marketing
- Microsoft Excel
- Visual Basic for Applications (VBA)
- Keynote
- Microsoft PowerPoint
- WordPress
- MailChimp
- Google Adwords
- SQL
- Microsoft Office
- Customer Service
- Teamwork
- Easily Adaptable
- Decision-Making
- Time Management
- Fundraising
- Intercultural Communication
- Presentation Skills
- Flexibility
- Self-management
- Listening
- Digital Communication Strategy
- Sales Prospecting
- Partner liaison
- Survey Methodology
- Zoho social
- Qlick Sense
- Responsiveness
- Team Spirit
- High degree of initiative
- Account Planning
- Business Growth Strategies
- Conversion Optimization
- Cross-team Collaboration
- Cross-team Communication
- Customer Onboarding
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Success
- English
- Interpersonal Communication
- Interpersonal Skills
- Key Performance Indicators
- New Hire Training
- Problem Solving
- Product Adoption
- Relationship Building
- Support Management
- Workload Prioritization
Emma Ballay Summary
- Emma Ballay, based in Paris, FR, is currently a Customer Success Lead at Groover. Emma Ballay brings experience from previous roles at Groover, Spinnup, SNCF and BANQUE RHONE ALPES. Emma Ballay holds a 2019 - 2021 Master's degree in International Business and Management @ iaelyon School of Management. With a robust skill set that includes International Business Development, Strategic Planning, Social Media, Web Content Writing, Blogging and more. Emma Ballay has 2 emails on RocketReach.
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