2025 -
now Managing Director - People and Talent @
2024 -
2025 People and Talent Director @
2025 -
now Managing Director - People and Talent @
2024 -
2025 People and Talent Director @
2020 -
2024 Head of Talent Acquisition @
2018 -
2020 Head of People Transformation @
2014 -
2020 Global Head for Incident and Major Incident Management @
2013 -
2014 SIaM Operations and Service Manager @
2012 -
2013 Operations Manager @
2012 -
2012 UK and I Head of Incident, Major Incident and Request Management @
2010 -
2012 UK Incident and Request Lead @
2009 -
2010 Alerts Manager @ Atos Origin
2008 -
2009 Service Integration Specialist @ Atos Origin
2007 -
2008 Incident Manager @ Atos Origin
2005 -
2007 Incident Manager @
Emma Ames Education
King's Grove High School 1992
-
1997
Emma Ames Skills
Service Delivery Management
IT Strategy
ITIL Certified
CMDB
Service Desk
ITIL
ITIL Process
Incident Management
Resource Management
Offshoring
Service Level Management
Sla
Service Management
PRINCE2
Governance
Management
Prince Practitioner
Outsourcing
ITIL v3 Foundations Certified
Transition Management
Service Improvement
Service Delivery
Problem Management
IT Service Management
Emma Ames Summary
Emma Ames, based in Poole, GB, is currently a Managing Director - People and Talent at Map Room. Emma Ames brings experience from previous roles at Map Room, Bateman Collins and Atos. Emma Ames holds a 1992 - 1997 King's Grove High School. With a robust skill set that includes Service Delivery Management, IT Strategy, ITIL Certified, CMDB, Service Desk and more. Emma Ames has 2 emails and 2 mobile phone numbers on RocketReach.
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